The Haling Park Partnership, South Croydon: patient reviews and CQC rating
The Haling Park Partnership is a GP practice in South Croydon with 3,440 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in November 2016. It has 3.1 full-time-equivalent qualified GPs, or 1,093 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Haling Park Partnership
Its best result against England is the share who found it easy to contact the practice using the NHS App: 68%, above the England figure of 54%. Its weakest is the share who described their last contact with the practice as good: 66%, against 73% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 4th of the 6 practices in South Croydon with 50 or more responses. 68% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (79%). 89 patients answered the survey (response rate 16%).
| Survey question | The Haling Park Partnership | South West London | England |
|---|---|---|---|
| Overall experience good | 81% | 81% | 77% |
| Easy to contact by phone | 68% | 64% | 57% |
| Easy to contact via the website | 53% | 64% | 58% |
| Easy to contact via the NHS App | 68% | 57% | 54% |
| Reception team helpful | 85% | 87% | 85% |
| Last contact good | 66% | 77% | 73% |
| Wait for appointment about right | 67% | 71% | 69% |
| Listened to well | 92% | 88% | 87% |
| Treated with care and concern | 95% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 96% | 91% | 90% |
In the Friends and Family Test for July 2026, 80% of 54 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Haling Park Partnership is Good, published in November 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,440 patients were registered at The Haling Park Partnership in September 2026, down 7.5% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 3.1 full-time-equivalent qualified GPs, there are 1,093 patients per GP, fewer than the England figure of 2,171 and South West London's 2,060. The practice also has 0.5 nurses and 0.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.7 | 2.7 |
| August 2024 | 2.7 | 2.7 |
| August 2025 | 2.6 | 2.6 |
| August 2026 | 3.1 | 3.1 |
From June 2026 to August 2026 the practice recorded 1,636 appointments a month, or 475 per 1,000 registered patients (England: 510). 47% were face to face (England: 63%). 43% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
59% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | The Haling Park Partnership | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 475 | 434 | 510 |
| Face to face | 47% | 58% | 63% |
| Same day as booked | 43% | 46% | 45% |
| More than 28 days after booking | 1% | 3% | 5% |
| Did not attend | 5% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (0.9% against 0.6%). It has a lower share for osteoporosis (0.1% against 1.2%), atrial fibrillation (1.1% against 2.2%) and chronic kidney disease (2.4% against 4.6%). The practice's patients live in areas with an average deprivation score of 22.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.8 years for women and 78.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 11.3% | 15.2% |
| Depression | 18+ yrs | 8.4% | 14.3% |
| Diabetes | 17+ yrs | 8.2% | 7.9% |
| Asthma | 6+ yrs | 4.6% | 6.6% |
| Cancer | All ages | 3.1% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.4% | 4.6% |
| Coronary heart disease | All ages | 1.8% | 3.0% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| COPD | All ages | 1.4% | 1.9% |
| Atrial fibrillation | All ages | 1.1% | 2.2% |
| Palliative care | All ages | 0.9% | 0.6% |
| Learning disability | All ages | 0.9% | 0.6% |
| Dementia | All ages | 0.9% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 66.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.4% | 74.9% |
The Haling Park Partnership, 96 Brighton Road, South Croydon, CR2 6AD. Phone: 020 8688 0875. Website: www.halingparkmedicalpractice.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Parkside Group Practice | 0.7 km | 80% |
| Violet Lane Medical Practice | 0.8 km | 91% |
| Birdhurst Medical Practice | 1.0 km | 81% |
| Dr C Wilcock & Partners | 1.6 km | 72% |
| Keston Medical Practice | 2.1 km | 67% |
- Birdhurst Medical Practice (81% overall experience good)
- Dr C Wilcock & Partners (72% overall experience good)
- Stovell House Surgery (93% overall experience good)
- Violet Lane Medical Practice (91% overall experience good)
How do patients rate The Haling Park Partnership?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of The Haling Park Partnership as good, against 77% across England. 68% found it easy to get through by phone.
How many patients are registered at The Haling Park Partnership?
3,440 patients were registered in September 2026, down 7.5% on a year earlier.
What is The Haling Park Partnership's CQC rating?
Good overall, published in November 2016.
How many GPs does The Haling Park Partnership have?
3.1 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 1,093 patients per GP against 2,171 across England.
Are appointments at The Haling Park Partnership face to face?
47% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Haling Park Partnership's phone number?
020 8688 0875.