Keston Medical Practice, Purley: patient reviews and CQC rating
Keston Medical Practice is a GP practice in Purley with 25,032 registered patients (September 2026). In the 2026 GP Patient Survey, 67% of its patients described their overall experience as good, below the England figure of 77% (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in June 2017. It has 10.0 full-time-equivalent qualified GPs, or 2,498 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Keston Medical Practice
Its result closest to England is the share who found it easy to contact the practice through its website: 55%, against 58% across England. Its weakest is the share who found it easy to get through to the practice by phone: 29%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 8 below by more than the survey's margin of error, and 3 within it.
29% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (68%). 110 patients answered the survey (response rate 25%).
| Survey question | Keston Medical Practice | South West London | England |
|---|---|---|---|
| Overall experience good | 67% | 81% | 77% |
| Easy to contact by phone | 29% | 64% | 57% |
| Easy to contact via the website | 55% | 64% | 58% |
| Easy to contact via the NHS App | 38% | 57% | 54% |
| Reception team helpful | 79% | 87% | 85% |
| Last contact good | 67% | 77% | 73% |
| Wait for appointment about right | 57% | 71% | 69% |
| Listened to well | 76% | 88% | 87% |
| Treated with care and concern | 75% | 87% | 86% |
| Confidence and trust in the clinician | 81% | 93% | 93% |
| Needs met | 82% | 91% | 90% |
CQC's overall rating for Keston Medical Practice is Good, published in June 2017. All 5 key questions are rated Good. It held the same rating in the report before (November 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
25,032 patients were registered at Keston Medical Practice in September 2026, up 2.7% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 10.0 full-time-equivalent qualified GPs, there are 2,498 patients per GP, more than the England figure of 2,171 and South West London's 2,060. The practice also has 2.1 nurses and 5.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.5 | 13.5 |
| August 2024 | 8.3 | 14.2 |
| August 2025 | 9.0 | 14.0 |
| August 2026 | 10.0 | 15.8 |
From June 2026 to August 2026 the practice recorded 7,006 appointments a month, or 280 per 1,000 registered patients (England: 510). 54% were face to face (England: 63%). 47% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
62% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Keston Medical Practice | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 280 | 434 | 510 |
| Face to face | 54% | 58% | 63% |
| Same day as booked | 47% | 46% | 45% |
| More than 28 days after booking | 6% | 3% | 5% |
| Did not attend | 7% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.3% against 0.8%), a learning disability (0.8% against 0.6%) and serious mental illness (1.2% against 1.0%). It has a lower share for osteoporosis (0.5% against 1.2%), peripheral arterial disease (0.2% against 0.6%) and palliative or supportive care needs (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 13.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.3 years for women and 81.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.8% | 15.2% |
| Depression | 18+ yrs | 10.4% | 14.3% |
| Diabetes | 17+ yrs | 7.5% | 7.9% |
| Asthma | 6+ yrs | 5.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.3% | 4.6% |
| Cancer | All ages | 3.8% | 3.8% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Dementia | All ages | 1.3% | 0.8% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| COPD | All ages | 1.2% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Heart failure | All ages | 0.7% | 1.1% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Palliative care | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.0% | 74.9% |
Keston Medical Practice, 856 Brighton Road, Purley, CR8 2YL. Phone: 020 8660 8292. Website: www.kestonmedical.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Woodcote Medical | 0.8 km | 62% |
| Parkside Group Practice | 1.6 km | 80% |
| The Haling Park Partnership | 2.1 km | 81% |
| Violet Lane Medical Practice | 2.2 km | 91% |
| Dr Thusitha Gooneratne | 2.7 km | 86% |
- Parkside Group Practice (80% overall experience good)
- Portland Medical Centre (69% overall experience good)
How do patients rate Keston Medical Practice?
In the 2026 GP Patient Survey, 67% of patients described their overall experience of Keston Medical Practice as good, below the England figure of 77%. 29% found it easy to get through by phone.
How many patients are registered at Keston Medical Practice?
25,032 patients were registered in September 2026, up 2.7% on a year earlier.
What is Keston Medical Practice's CQC rating?
Good overall, published in June 2017.
How many GPs does Keston Medical Practice have?
10.0 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 2,498 patients per GP against 2,171 across England.
Are appointments at Keston Medical Practice face to face?
54% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Keston Medical Practice's phone number?
020 8660 8292.