Dr Thusitha Gooneratne, Coulsdon: patient reviews and CQC rating
Dr Thusitha Gooneratne is a GP practice in Coulsdon with 2,896 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in May 2017. It has 1.4 full-time-equivalent qualified GPs, or 2,069 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Thusitha Gooneratne
Its best result against England is the share who found it easy to get through to the practice by phone: 78%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 57%, against 58% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
78% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (87%). 106 patients answered the survey (response rate 27%).
| Survey question | Dr Thusitha Gooneratne | South West London | England |
|---|---|---|---|
| Overall experience good | 86% | 81% | 77% |
| Easy to contact by phone | 78% | 64% | 57% |
| Easy to contact via the website | 57% | 64% | 58% |
| Easy to contact via the NHS App | 71% | 57% | 54% |
| Reception team helpful | 92% | 87% | 85% |
| Last contact good | 85% | 77% | 73% |
| Wait for appointment about right | 77% | 71% | 69% |
| Listened to well | 95% | 88% | 87% |
| Treated with care and concern | 93% | 87% | 86% |
| Confidence and trust in the clinician | 99% | 93% | 93% |
| Needs met | 95% | 91% | 90% |
In the Friends and Family Test for July 2026, 95% of 64 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr Thusitha Gooneratne is Good, published in May 2017. All 5 key questions are rated Good. It held the same rating in the report before (October 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
2,896 patients were registered at Dr Thusitha Gooneratne in September 2026, almost the same as a year earlier.
22% of its patients are aged 65 or over, against 19% across England. With 1.4 full-time-equivalent qualified GPs, there are 2,069 patients per GP, close to the England figure of 2,171 and South West London's 2,060. The practice also has 1.1 nurses and 0.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.4 | 1.4 |
| August 2024 | 1.4 | 1.4 |
| August 2025 | 1.4 | 1.4 |
| August 2026 | 1.4 | 1.4 |
From June 2026 to August 2026 the practice recorded 903 appointments a month, or 312 per 1,000 registered patients (England: 510). 65% were face to face (England: 63%). 29% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Dr Thusitha Gooneratne | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 312 | 434 | 510 |
| Face to face | 65% | 58% | 63% |
| Same day as booked | 29% | 46% | 45% |
| More than 28 days after booking | 2% | 3% | 5% |
| Did not attend | 5% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (8.0% against 4.6%), cancer (5.0% against 3.8%) and diabetes (10.0% against 7.9%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%) and depression (8.9% against 14.3%). The practice's patients live in areas with an average deprivation score of 10.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.0 years for women and 81.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.8% | 15.2% |
| Diabetes | 17+ yrs | 10.0% | 7.9% |
| Depression | 18+ yrs | 8.9% | 14.3% |
| Chronic kidney disease | 18+ yrs | 8.0% | 4.6% |
| Asthma | 6+ yrs | 5.6% | 6.6% |
| Cancer | All ages | 5.0% | 3.8% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Osteoporosis | 50+ yrs | 1.6% | 1.2% |
| COPD | All ages | 1.5% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 83.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.5% | 74.9% |
Dr Thusitha Gooneratne, 1b Bramley Avenue, Coulsdon, CR5 2DR. Phone: 020 8660 0193.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Woodcote Medical | 2.4 km | 62% |
| Old Coulsdon Medical Practice | 2.5 km | 90% |
| Keston Medical Practice | 2.7 km | 67% |
| The Longcroft Clinic | 3.5 km | 84% |
| Wallington Family Practice | 3.8 km | 80% |
- Old Coulsdon Medical Practice (90% overall experience good)
- Selsdon Park Medical Practice (89% overall experience good)
- Woodcote Medical (62% overall experience good)
How do patients rate Dr Thusitha Gooneratne?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Dr Thusitha Gooneratne as good, above the England figure of 77%. 78% found it easy to get through by phone.
How many patients are registered at Dr Thusitha Gooneratne?
2,896 patients were registered in September 2026, up 0.1% on a year earlier.
What is Dr Thusitha Gooneratne's CQC rating?
Good overall, published in May 2017.
How many GPs does Dr Thusitha Gooneratne have?
1.4 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 2,069 patients per GP against 2,171 across England.
Are appointments at Dr Thusitha Gooneratne face to face?
65% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Thusitha Gooneratne's phone number?
020 8660 0193.