The Longcroft Clinic, Banstead: patient reviews and CQC rating
The Longcroft Clinic is a GP practice in Banstead with 10,385 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in November 2015. It has 5.7 full-time-equivalent qualified GPs, or 1,825 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Longcroft Clinic
Its best result against England is the share who said their needs were met at their last appointment: 99%, above the England figure of 90%. Its weakest is the share who found it easy to contact the practice through its website: 42%, below the England figure of 58%. Of the 11 results in the table, 4 are above England and 1 below by more than the survey's margin of error, and 6 within it.
53% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (85%). 115 patients answered the survey (response rate 35%).
| Survey question | The Longcroft Clinic | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 84% | 78% | 77% |
| Easy to contact by phone | 53% | 55% | 57% |
| Easy to contact via the website | 42% | 59% | 58% |
| Easy to contact via the NHS App | 49% | 54% | 54% |
| Reception team helpful | 83% | 86% | 85% |
| Last contact good | 79% | 73% | 73% |
| Wait for appointment about right | 66% | 70% | 69% |
| Listened to well | 94% | 88% | 87% |
| Treated with care and concern | 94% | 88% | 86% |
| Confidence and trust in the clinician | 99% | 94% | 93% |
| Needs met | 99% | 91% | 90% |
In the Friends and Family Test for July 2026, 91% of 160 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Longcroft Clinic is Good, published in November 2015. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,385 patients were registered at The Longcroft Clinic in September 2026, almost the same as a year earlier.
30% of its patients are aged 65 or over, against 19% across England. With 5.7 full-time-equivalent qualified GPs, there are 1,825 patients per GP, fewer than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 0.7 nurses and 1.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.4 | 6.5 |
| August 2024 | 5.9 | 7.9 |
| August 2025 | 6.6 | 8.7 |
| August 2026 | 5.7 | 6.5 |
From June 2026 to August 2026 the practice recorded 5,593 appointments a month, or 539 per 1,000 registered patients (England: 510). 55% were face to face (England: 63%). 50% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | The Longcroft Clinic | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 539 | 521 | 510 |
| Face to face | 55% | 58% | 63% |
| Same day as booked | 50% | 45% | 45% |
| More than 28 days after booking | 6% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.9% against 0.8%), cancer (7.1% against 3.8%) and atrial fibrillation (4.0% against 2.2%). It has a lower share for depression (10.0% against 14.3%). The practice's patients live in areas with an average deprivation score of 6.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.7 years for women and 81.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.4% | 15.2% |
| Depression | 18+ yrs | 10.0% | 14.3% |
| Diabetes | 17+ yrs | 7.3% | 7.9% |
| Cancer | All ages | 7.1% | 3.8% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.5% | 4.6% |
| Atrial fibrillation | All ages | 4.0% | 2.2% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| Dementia | All ages | 1.9% | 0.8% |
| COPD | All ages | 1.5% | 1.9% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Heart failure | All ages | 1.0% | 1.1% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 82.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.3% | 74.9% |
The Longcroft Clinic, 5 Woodmansterne Lane, Banstead, SM7 3HH. Phone: 01737 359332. Website: www.thelongcroftclinic.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Nork Clinic | 1.7 km | 76% |
| Dr Thusitha Gooneratne | 3.5 km | 86% |
| Tattenham Health Centre | 3.6 km | 92% |
| Mulgrave Road Surgery | 3.7 km | 86% |
| The Grove Road Practice | 3.7 km | 92% |
- Heathcote Medical Centre (78% overall experience good)
- Nork Clinic (76% overall experience good)
- Tadworth Medical Centre (79% overall experience good)
- Tattenham Health Centre (92% overall experience good)
How do patients rate The Longcroft Clinic?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of The Longcroft Clinic as good, against 77% across England. 53% found it easy to get through by phone.
How many patients are registered at The Longcroft Clinic?
10,385 patients were registered in September 2026, down 0.3% on a year earlier.
What is The Longcroft Clinic's CQC rating?
Good overall, published in November 2015.
How many GPs does The Longcroft Clinic have?
5.7 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,825 patients per GP against 2,171 across England.
Are appointments at The Longcroft Clinic face to face?
55% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Longcroft Clinic's phone number?
01737 359332.