Banstead Healthcare PCN: primary care network practices and patient survey
Banstead Healthcare PCN is a primary care network of 5 GP practices with 48,495 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 1,903 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 5 practices in Banstead Healthcare PCN with survey results, the share of patients describing their overall experience as good ranges from 76% at Nork Clinic to 92% at Tattenham Health Centre, with a median of 79% (England: 77%). 1 is above England and 0 below by more than the survey's margin of error. Tattenham Health Centre has the highest share finding it easy to get through by phone (70%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Tattenham Health Centre | 8,131 | 92% | 70% | Good | 1,673 |
| The Longcroft Clinic | 10,385 | 84% | 53% | Good | 1,825 |
| Tadworth Medical Centre | 9,573 | 79% | 44% | Good | 1,592 |
| Heathcote Medical Centre | 11,921 | 78% | 40% | Good | 2,175 |
| Nork Clinic | 8,485 | 76% | 54% | Good | 2,463 |
Results for the network as a whole, from 531 responses, against Surrey and Sussex and England.
| Survey question | Banstead Healthcare PCN | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 81% | 78% | 77% |
| Easy to contact by phone | 50% | 55% | 57% |
| Easy to contact via the website | 61% | 59% | 58% |
| Easy to contact via the NHS App | 56% | 54% | 54% |
| Reception team helpful | 86% | 86% | 85% |
| Last contact good | 77% | 73% | 73% |
| Wait for appointment about right | 73% | 70% | 69% |
| Listened to well | 89% | 88% | 87% |
| Treated with care and concern | 90% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 94% | 93% |
| Needs met | 95% | 91% | 90% |
There are 1,903 registered patients per full-time-equivalent qualified GP in Banstead Healthcare PCN, fewer than England's 2,171 and Surrey and Sussex's 2,031. Practices recorded 505 appointments a month per 1,000 patients (England: 510), 51% of them face to face. 47% of appointments took place on the day they were booked (England: 45%).
25% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.4% over the year (England: shrank 1.1%).
| Measure | Banstead Healthcare PCN | Surrey and Sussex | England |
|---|---|---|---|
| Patients per qualified GP | 1,903 | 2,031 | 2,171 |
| Appointments per 1,000 patients a month | 505 | 521 | 510 |
| Face-to-face appointments | 51% | 58% | 63% |
| Same day as booked | 47% | 45% | 45% |
| Did not attend | 4% | 4% | 4% |
| Patients aged 65 or over | 25% | 22% | 19% |
Relative to England, the register furthest above England's rate at practices in Banstead Healthcare PCN is dementia (1.5% against 0.8%), and the furthest below is palliative care (0.4% against 0.6%).
| Condition register | Age group | Banstead Healthcare PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 17.0% | 15.2% | 8,252 |
| Depression | 18+ yrs | 11.5% | 14.3% | 4,480 |
| Diabetes | 17+ yrs | 6.9% | 7.9% | 2,729 |
| Asthma | 6+ yrs | 6.2% | 6.6% | 2,843 |
| Cancer | All ages | 5.6% | 3.8% | 2,696 |
| Chronic kidney disease | 18+ yrs | 4.5% | 4.6% | 1,775 |
| Atrial fibrillation | All ages | 3.1% | 2.2% | 1,526 |
| Coronary heart disease | All ages | 3.0% | 3.0% | 1,450 |
| Stroke and TIA | All ages | 2.2% | 1.9% | 1,072 |
| COPD | All ages | 1.5% | 1.9% | 743 |
| Dementia | All ages | 1.5% | 0.8% | 730 |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% | 260 |
| Heart failure | All ages | 0.9% | 1.1% | 445 |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% | 336 |
| Serious mental illness | All ages | 0.8% | 1.0% | 375 |
| Epilepsy | 18+ yrs | 0.7% | 0.8% | 276 |
| Peripheral arterial disease | All ages | 0.5% | 0.6% | 239 |
| Learning disability | All ages | 0.5% | 0.6% | 229 |
| Palliative care | All ages | 0.4% | 0.6% | 172 |
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- Care Collaborative (Redhill) PCN (2 practices)
- East & Central Brighton PCN (9 practices)
- Eastbourne East PCN (3 practices)
- Hailsham PCN (2 practices)
- Redhill Phoenix PCN (3 practices)
- Victoria Eastbourne PCN (4 practices)
- West Hove PCN (4 practices)
Which practices are in Banstead Healthcare PCN?
Heathcote Medical Centre, Nork Clinic, Tadworth Medical Centre, Tattenham Health Centre and The Longcroft Clinic.
How do patients rate Banstead Healthcare PCN?
81% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Banstead Healthcare PCN cover?
48,495 registered patients across 5 practices in September 2026.
How many patients per GP does Banstead Healthcare PCN have?
1,903 per full-time-equivalent qualified GP, against 2,171 across England.