Redhill Phoenix PCN: primary care network practices and patient survey
Redhill Phoenix PCN is a primary care network of 3 GP practices with 29,042 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 2,203 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 3 practices in Redhill Phoenix PCN with survey results, the share of patients describing their overall experience as good ranges from 84% at Woodlands Surgery to 88% at Holmhurst Medical Centre, with a median of 85% (England: 77%). 2 are above England and 0 below by more than the survey's margin of error. Woodlands Surgery has the highest share finding it easy to get through by phone (79%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Holmhurst Medical Centre | 10,477 | 88% | 57% | Good | 2,786 |
| The Hawthorns Surgery | 8,539 | 85% | 65% | Good | 1,575 |
| Woodlands Surgery | 10,026 | 84% | 79% | Good | 2,504 |
Results for the network as a whole, from 341 responses, against Surrey and Sussex and England.
| Survey question | Redhill Phoenix PCN | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 86% | 78% | 77% |
| Easy to contact by phone | 67% | 55% | 57% |
| Easy to contact via the website | 65% | 59% | 58% |
| Easy to contact via the NHS App | 64% | 54% | 54% |
| Reception team helpful | 91% | 86% | 85% |
| Last contact good | 82% | 73% | 73% |
| Wait for appointment about right | 74% | 70% | 69% |
| Listened to well | 94% | 88% | 87% |
| Treated with care and concern | 91% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 94% | 93% |
| Needs met | 95% | 91% | 90% |
There are 2,203 registered patients per full-time-equivalent qualified GP in Redhill Phoenix PCN, close to England's 2,171 and Surrey and Sussex's 2,031. Practices recorded 476 appointments a month per 1,000 patients (England: 510), 81% of them face to face. 47% of appointments took place on the day they were booked (England: 45%).
17% of registered patients are aged 65 or over (England: 19%). Lists shrank by 2.3% over the year (England: shrank 1.1%).
| Measure | Redhill Phoenix PCN | Surrey and Sussex | England |
|---|---|---|---|
| Patients per qualified GP | 2,203 | 2,031 | 2,171 |
| Appointments per 1,000 patients a month | 476 | 521 | 510 |
| Face-to-face appointments | 81% | 58% | 63% |
| Same day as booked | 47% | 45% | 45% |
| Did not attend | 4% | 4% | 4% |
| Patients aged 65 or over | 17% | 22% | 19% |
Relative to England, the register furthest above England's rate at practices in Redhill Phoenix PCN is learning disability (0.8% against 0.6%), and the furthest below is osteoporosis (0.8% against 1.2%).
| Condition register | Age group | Redhill Phoenix PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 13.2% | 15.2% | 3,931 |
| Depression | 18+ yrs | 11.7% | 14.3% | 2,709 |
| Diabetes | 17+ yrs | 7.1% | 7.9% | 1,671 |
| Asthma | 6+ yrs | 6.0% | 6.6% | 1,667 |
| Chronic kidney disease | 18+ yrs | 5.0% | 4.6% | 1,152 |
| Cancer | All ages | 3.5% | 3.8% | 1,034 |
| Coronary heart disease | All ages | 2.6% | 3.0% | 760 |
| Atrial fibrillation | All ages | 2.0% | 2.2% | 608 |
| Stroke and TIA | All ages | 1.6% | 1.9% | 482 |
| COPD | All ages | 1.3% | 1.9% | 374 |
| Serious mental illness | All ages | 0.9% | 1.0% | 273 |
| Epilepsy | 18+ yrs | 0.8% | 0.8% | 188 |
| Learning disability | All ages | 0.8% | 0.6% | 231 |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% | 79 |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% | 182 |
| Heart failure | All ages | 0.7% | 1.1% | 220 |
| Dementia | All ages | 0.6% | 0.8% | 191 |
| Peripheral arterial disease | All ages | 0.4% | 0.6% | 114 |
| Palliative care | All ages | 0.4% | 0.6% | 107 |
- Alps Group PCN (4 practices)
- Banstead Healthcare PCN (5 practices)
- Care Collaborative (Redhill) PCN (2 practices)
- East & Central Brighton PCN (9 practices)
- Eastbourne East PCN (3 practices)
- Hailsham PCN (2 practices)
- Victoria Eastbourne PCN (4 practices)
- West Hove PCN (4 practices)
Which practices are in Redhill Phoenix PCN?
Holmhurst Medical Centre, The Hawthorns Surgery and Woodlands Surgery.
How do patients rate Redhill Phoenix PCN?
86% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Redhill Phoenix PCN cover?
29,042 registered patients across 3 practices in September 2026.
How many patients per GP does Redhill Phoenix PCN have?
2,203 per full-time-equivalent qualified GP, against 2,171 across England.