Care Collaborative (Redhill) PCN: primary care network practices and patient survey
Care Collaborative (Redhill) PCN is a primary care network of 2 GP practices with 61,339 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England. Its practices have 2,022 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 2 practices in Care Collaborative (Redhill) PCN with survey results, the share of patients describing their overall experience as good ranges from 74% at Greystone House Surgery to 84% at The Wall House Surgery, with a median of 79% (England: 77%). None differs from England by more than the survey's margin of error. Greystone House Surgery has the highest share finding it easy to get through by phone (70%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| The Wall House Surgery | 22,420 | 84% | 62% | Good | 2,047 |
| Greystone House Surgery | 38,919 | 74% | 70% | Good | 2,008 |
Results for the network as a whole, from 223 responses, against Surrey and Sussex and England.
| Survey question | Care Collaborative (Redhill) PCN | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 78% | 78% | 77% |
| Easy to contact by phone | 67% | 55% | 57% |
| Easy to contact via the website | 72% | 59% | 58% |
| Easy to contact via the NHS App | 71% | 54% | 54% |
| Reception team helpful | 89% | 86% | 85% |
| Last contact good | 73% | 73% | 73% |
| Wait for appointment about right | 65% | 70% | 69% |
| Listened to well | 92% | 88% | 87% |
| Treated with care and concern | 91% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 94% | 93% |
| Needs met | 91% | 91% | 90% |
There are 2,022 registered patients per full-time-equivalent qualified GP in Care Collaborative (Redhill) PCN, close to England's 2,171 and Surrey and Sussex's 2,031. Practices recorded 592 appointments a month per 1,000 patients (England: 510), 51% of them face to face. 50% of appointments took place on the day they were booked (England: 45%). 16% of registered patients are aged 65 or over (England: 19%).
| Measure | Care Collaborative (Redhill) PCN | Surrey and Sussex | England |
|---|---|---|---|
| Patients per qualified GP | 2,022 | 2,031 | 2,171 |
| Appointments per 1,000 patients a month | 592 | 521 | 510 |
| Face-to-face appointments | 51% | 58% | 63% |
| Same day as booked | 50% | 45% | 45% |
| Did not attend | 3% | 4% | 4% |
| Patients aged 65 or over | 16% | 22% | 19% |
Relative to England, the register furthest above England's rate at practices in Care Collaborative (Redhill) PCN is osteoporosis (2.8% against 1.2%), and the furthest below is palliative care (0.2% against 0.6%).
| Condition register | Age group | Care Collaborative (Redhill) PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 14.4% | 14.3% | 5,717 |
| High blood pressure | All ages | 12.1% | 15.2% | 6,222 |
| Asthma | 6+ yrs | 6.3% | 6.6% | 3,018 |
| Diabetes | 17+ yrs | 6.0% | 7.9% | 2,428 |
| Chronic kidney disease | 18+ yrs | 4.2% | 4.6% | 1,669 |
| Cancer | All ages | 3.8% | 3.8% | 1,963 |
| Osteoporosis | 50+ yrs | 2.8% | 1.2% | 472 |
| Coronary heart disease | All ages | 2.3% | 3.0% | 1,159 |
| Atrial fibrillation | All ages | 2.0% | 2.2% | 1,012 |
| Stroke and TIA | All ages | 1.4% | 1.9% | 743 |
| COPD | All ages | 1.2% | 1.9% | 637 |
| Serious mental illness | All ages | 0.9% | 1.0% | 470 |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% | 332 |
| Epilepsy | 18+ yrs | 0.7% | 0.8% | 279 |
| Heart failure | All ages | 0.7% | 1.1% | 360 |
| Dementia | All ages | 0.7% | 0.8% | 336 |
| Learning disability | All ages | 0.6% | 0.6% | 298 |
| Peripheral arterial disease | All ages | 0.4% | 0.6% | 204 |
| Palliative care | All ages | 0.2% | 0.6% | 95 |
- Alps Group PCN (4 practices)
- Banstead Healthcare PCN (5 practices)
- East & Central Brighton PCN (9 practices)
- Eastbourne East PCN (3 practices)
- Hailsham PCN (2 practices)
- Redhill Phoenix PCN (3 practices)
- Victoria Eastbourne PCN (4 practices)
- West Hove PCN (4 practices)
Which practices are in Care Collaborative (Redhill) PCN?
Greystone House Surgery and The Wall House Surgery.
How do patients rate Care Collaborative (Redhill) PCN?
78% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Care Collaborative (Redhill) PCN cover?
61,339 registered patients across 2 practices in September 2026.
How many patients per GP does Care Collaborative (Redhill) PCN have?
2,022 per full-time-equivalent qualified GP, against 2,171 across England.