The Wall House Surgery, Reigate: patient reviews and CQC rating
The Wall House Surgery is a GP practice in Reigate with 22,420 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in December 2021. It has 11.0 full-time-equivalent qualified GPs, or 2,047 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Wall House Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 79%, above the England figure of 54%. Its result closest to England is the share who said their needs were met at their last appointment: 93%, against 90% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
62% found it easy to get through by phone (England: 57%). The overall experience result is 11 points higher than in 2025 (73%). 116 patients answered the survey (response rate 29%).
| Survey question | The Wall House Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 84% | 78% | 77% |
| Easy to contact by phone | 62% | 55% | 57% |
| Easy to contact via the website | 82% | 59% | 58% |
| Easy to contact via the NHS App | 79% | 54% | 54% |
| Reception team helpful | 91% | 86% | 85% |
| Last contact good | 83% | 73% | 73% |
| Wait for appointment about right | 76% | 70% | 69% |
| Listened to well | 91% | 88% | 87% |
| Treated with care and concern | 92% | 88% | 86% |
| Confidence and trust in the clinician | 98% | 94% | 93% |
| Needs met | 93% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 669 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Wall House Surgery is Good, published in December 2021. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (September 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
22,420 patients were registered at The Wall House Surgery in September 2026, down 0.8% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 11.0 full-time-equivalent qualified GPs, there are 2,047 patients per GP, close to the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 3.2 nurses and 5.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.8 | 9.6 |
| August 2024 | 9.1 | 12.9 |
| August 2025 | 8.7 | 8.7 |
| August 2026 | 11.0 | 12.7 |
From June 2026 to August 2026 the practice recorded 13,133 appointments a month, or 586 per 1,000 registered patients (England: 510). 59% were face to face (England: 63%). 43% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
79% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | The Wall House Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 586 | 521 | 510 |
| Face to face | 59% | 58% | 63% |
| Same day as booked | 43% | 45% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (4.0% against 1.2%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), COPD (1.0% against 1.9%) and peripheral arterial disease (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 8.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.0 years for women and 81.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 14.5% | 14.3% |
| High blood pressure | All ages | 12.1% | 15.2% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Diabetes | 17+ yrs | 4.7% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.2% | 4.6% |
| Osteoporosis | 50+ yrs | 4.0% | 1.2% |
| Cancer | All ages | 3.9% | 3.8% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| Coronary heart disease | All ages | 1.9% | 3.0% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| COPD | All ages | 1.0% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.5% | 74.9% |
The Wall House Surgery, The Wall House, Yorke Road, Reigate, RH2 9HG. Phone: 01737 244325. Website: www.wallhousesurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Greystone House Surgery | 2.2 km | 74% |
| The Hawthorns Surgery | 2.3 km | 85% |
| Woodlands Surgery | 2.8 km | 84% |
| Holmhurst Medical Centre | 4.0 km | 88% |
| Tanners Meadow Surgery | 5.8 km | 94% |
- Greystone House Surgery (74% overall experience good)
How do patients rate The Wall House Surgery?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of The Wall House Surgery as good, against 77% across England. 62% found it easy to get through by phone.
How many patients are registered at The Wall House Surgery?
22,420 patients were registered in September 2026, down 0.8% on a year earlier.
What is The Wall House Surgery's CQC rating?
Good overall, published in December 2021.
How many GPs does The Wall House Surgery have?
11.0 full-time-equivalent qualified GPs (15 qualified GPs by headcount), which is 2,047 patients per GP against 2,171 across England.
Are appointments at The Wall House Surgery face to face?
59% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Wall House Surgery's phone number?
01737 244325.