Woodlands Surgery, Redhill: patient reviews and CQC rating
Woodlands Surgery is a GP practice in Redhill with 10,026 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in December 2022. It has 4.0 full-time-equivalent qualified GPs, or 2,504 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Woodlands Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 79%, above the England figure of 57%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 89%, against 93% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 3rd of the 4 practices in Redhill with 50 or more responses. 79% found it easy to get through by phone (England: 57%). The overall experience result is 8 points lower than in 2025 (92%). 116 patients answered the survey (response rate 32%).
| Survey question | Woodlands Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 84% | 78% | 77% |
| Easy to contact by phone | 79% | 55% | 57% |
| Easy to contact via the website | 58% | 59% | 58% |
| Easy to contact via the NHS App | 75% | 54% | 54% |
| Reception team helpful | 94% | 86% | 85% |
| Last contact good | 83% | 73% | 73% |
| Wait for appointment about right | 76% | 70% | 69% |
| Listened to well | 91% | 88% | 87% |
| Treated with care and concern | 86% | 88% | 86% |
| Confidence and trust in the clinician | 89% | 94% | 93% |
| Needs met | 94% | 91% | 90% |
CQC's overall rating for Woodlands Surgery is Good, published in December 2022. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (November 2021).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,026 patients were registered at Woodlands Surgery in September 2026, down 1.6% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 4.0 full-time-equivalent qualified GPs, there are 2,504 patients per GP, more than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 1.6 nurses and 0.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.0 | 4.0 |
| August 2024 | 4.0 | 4.0 |
| August 2025 | 4.0 | 4.0 |
| August 2026 | 4.0 | 4.0 |
From June 2026 to August 2026 the practice recorded 4,134 appointments a month, or 412 per 1,000 registered patients (England: 510). 85% were face to face (England: 63%). 32% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
64% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Woodlands Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 412 | 521 | 510 |
| Face to face | 85% | 58% | 63% |
| Same day as booked | 32% | 45% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (6.3% against 4.6%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%) and dementia (0.5% against 0.8%). The practice's patients live in areas with an average deprivation score of 11.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.8 years for women and 80.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.0% | 14.3% |
| High blood pressure | All ages | 14.3% | 15.2% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.3% | 4.6% |
| Asthma | 6+ yrs | 6.3% | 6.6% |
| Cancer | All ages | 4.2% | 3.8% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| COPD | All ages | 1.6% | 1.9% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Heart failure | All ages | 1.0% | 1.1% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Learning disability | All ages | 0.7% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.5% | 74.9% |
Woodlands Surgery, 5 Woodlands Road, Redhill, RH1 6EY. Phone: 01737 761343. Website: www.woodlands-surgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Greystone House Surgery | 1.1 km | 74% |
| The Hawthorns Surgery | 1.2 km | 85% |
| Holmhurst Medical Centre | 2.7 km | 88% |
| The Wall House Surgery | 2.8 km | 84% |
| Pond Tail Surgery | 7.5 km | 92% |
- Holmhurst Medical Centre (88% overall experience good)
- The Hawthorns Surgery (85% overall experience good)
How do patients rate Woodlands Surgery?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of Woodlands Surgery as good, against 77% across England. 79% found it easy to get through by phone.
How many patients are registered at Woodlands Surgery?
10,026 patients were registered in September 2026, down 1.6% on a year earlier.
What is Woodlands Surgery's CQC rating?
Good overall, published in December 2022.
How many GPs does Woodlands Surgery have?
4.0 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,504 patients per GP against 2,171 across England.
Are appointments at Woodlands Surgery face to face?
85% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Woodlands Surgery's phone number?
01737 761343.