Greystone House Surgery, Redhill: patient reviews and CQC rating
Greystone House Surgery is a GP practice in Redhill with 38,919 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in December 2016. It has 19.4 full-time-equivalent qualified GPs, or 2,008 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Greystone House Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 70%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 57%, below the England figure of 69%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 4th of the 4 practices in Redhill with 50 or more responses. 70% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (78%). 107 patients answered the survey (response rate 23%).
| Survey question | Greystone House Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 74% | 78% | 77% |
| Easy to contact by phone | 70% | 55% | 57% |
| Easy to contact via the website | 64% | 59% | 58% |
| Easy to contact via the NHS App | 64% | 54% | 54% |
| Reception team helpful | 87% | 86% | 85% |
| Last contact good | 66% | 73% | 73% |
| Wait for appointment about right | 57% | 70% | 69% |
| Listened to well | 92% | 88% | 87% |
| Treated with care and concern | 91% | 88% | 86% |
| Confidence and trust in the clinician | 92% | 94% | 93% |
| Needs met | 89% | 91% | 90% |
In the Friends and Family Test for July 2026, 94% of 1,021 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Greystone House Surgery is Good, published in December 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
38,919 patients were registered at Greystone House Surgery in September 2026, up 35.3% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 19.4 full-time-equivalent qualified GPs, there are 2,008 patients per GP, close to the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 7.7 nurses and 9.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 9.1 | 12.1 |
| August 2024 | 15.2 | 18.4 |
| August 2025 | 15.3 | 17.0 |
| August 2026 | 19.4 | 24.7 |
From June 2026 to August 2026 the practice recorded 23,173 appointments a month, or 595 per 1,000 registered patients (England: 510). 47% were face to face (England: 63%). 53% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
67% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Greystone House Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 595 | 521 | 510 |
| Face to face | 47% | 58% | 63% |
| Same day as booked | 53% | 45% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (1.7% against 1.2%) and a learning disability (0.8% against 0.6%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), heart failure (0.7% against 1.1%) and COPD (1.4% against 1.9%). The practice's patients live in areas with an average deprivation score of 13.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.9 years for women and 80.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 14.4% | 14.3% |
| High blood pressure | All ages | 12.1% | 15.2% |
| Diabetes | 17+ yrs | 7.0% | 7.9% |
| Asthma | 6+ yrs | 6.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.2% | 4.6% |
| Cancer | All ages | 3.8% | 3.8% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| Osteoporosis | 50+ yrs | 1.7% | 1.2% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| COPD | All ages | 1.4% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 63.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.0% | 74.9% |
Greystone House Surgery, 99 Station Road, Redhill, RH1 1EB. Phone: 01737 761201. Website: www.greystonesurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Hawthorns Surgery | 0.1 km | 85% |
| Woodlands Surgery | 1.1 km | 84% |
| Holmhurst Medical Centre | 2.1 km | 88% |
| The Wall House Surgery | 2.2 km | 84% |
| Heathcote Medical Centre | 7.1 km | 78% |
- The Wall House Surgery (84% overall experience good)
How do patients rate Greystone House Surgery?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of Greystone House Surgery as good, against 77% across England. 70% found it easy to get through by phone.
How many patients are registered at Greystone House Surgery?
38,919 patients were registered in September 2026, up 35.3% on a year earlier.
What is Greystone House Surgery's CQC rating?
Good overall, published in December 2016.
How many GPs does Greystone House Surgery have?
19.4 full-time-equivalent qualified GPs (32 qualified GPs by headcount), which is 2,008 patients per GP against 2,171 across England.
Are appointments at Greystone House Surgery face to face?
47% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Greystone House Surgery's phone number?
01737 761201.