Heathcote Medical Centre, Tadworth: patient reviews and CQC rating
Heathcote Medical Centre is a GP practice in Tadworth with 11,921 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in February 2018. It has 5.5 full-time-equivalent qualified GPs, or 2,175 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Heathcote Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 80%, above the England figure of 69%. Its weakest is the share who found it easy to get through to the practice by phone: 40%, below the England figure of 57%. Of the 11 results in the table, 2 are above England and 1 below by more than the survey's margin of error, and 8 within it.
40% found it easy to get through by phone (England: 57%). The overall experience result is 11 points higher than in 2025 (67%). 104 patients answered the survey (response rate 27%).
| Survey question | Heathcote Medical Centre | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 78% | 78% | 77% |
| Easy to contact by phone | 40% | 55% | 57% |
| Easy to contact via the website | 62% | 59% | 58% |
| Easy to contact via the NHS App | 50% | 54% | 54% |
| Reception team helpful | 89% | 86% | 85% |
| Last contact good | 70% | 73% | 73% |
| Wait for appointment about right | 80% | 70% | 69% |
| Listened to well | 85% | 88% | 87% |
| Treated with care and concern | 86% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 94% | 93% |
| Needs met | 100% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 398 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Heathcote Medical Centre is Good, published in February 2018. All 5 key questions are rated Good. It held the same rating in the report before (April 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,921 patients were registered at Heathcote Medical Centre in September 2026, almost the same as a year earlier.
25% of its patients are aged 65 or over, against 19% across England. With 5.5 full-time-equivalent qualified GPs, there are 2,175 patients per GP, close to the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 2.4 nurses and 1.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.6 | 5.2 |
| August 2024 | 5.2 | 6.4 |
| August 2025 | 5.2 | 7.5 |
| August 2026 | 5.5 | 9.1 |
From June 2026 to August 2026 the practice recorded 5,474 appointments a month, or 459 per 1,000 registered patients (England: 510). 54% were face to face (England: 63%). 40% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
58% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Heathcote Medical Centre | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 459 | 521 | 510 |
| Face to face | 54% | 58% | 63% |
| Same day as booked | 40% | 45% | 45% |
| More than 28 days after booking | 10% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (3.1% against 2.2%), dementia (1.1% against 0.8%) and cancer (5.0% against 3.8%). It has a lower share for osteoporosis (0.5% against 1.2%), depression (6.8% against 14.3%) and palliative or supportive care needs (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 7.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.0 years for women and 81.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.8% | 15.2% |
| Depression | 18+ yrs | 6.8% | 14.3% |
| Diabetes | 17+ yrs | 6.3% | 7.9% |
| Asthma | 6+ yrs | 5.3% | 6.6% |
| Cancer | All ages | 5.0% | 3.8% |
| Atrial fibrillation | All ages | 3.1% | 2.2% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Chronic kidney disease | 18+ yrs | 2.7% | 4.6% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| COPD | All ages | 1.3% | 1.9% |
| Dementia | All ages | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.9% | 74.9% |
Heathcote Medical Centre, Heathcote, Tadworth, KT20 5TH. Phone: 01737 360202. Website: www.heathcotemedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Tadworth Medical Centre | 1.0 km | 79% |
| Tattenham Health Centre | 2.0 km | 92% |
| Nork Clinic | 3.6 km | 76% |
| The Longcroft Clinic | 4.2 km | 84% |
| The Integrated Care Partnership | 4.8 km | 82% |
- Nork Clinic (76% overall experience good)
- Tadworth Medical Centre (79% overall experience good)
- Tattenham Health Centre (92% overall experience good)
- The Longcroft Clinic (84% overall experience good)
How do patients rate Heathcote Medical Centre?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Heathcote Medical Centre as good, against 77% across England. 40% found it easy to get through by phone.
How many patients are registered at Heathcote Medical Centre?
11,921 patients were registered in September 2026, up 0.0% on a year earlier.
What is Heathcote Medical Centre's CQC rating?
Good overall, published in February 2018.
How many GPs does Heathcote Medical Centre have?
5.5 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 2,175 patients per GP against 2,171 across England.
Are appointments at Heathcote Medical Centre face to face?
54% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Heathcote Medical Centre's phone number?
01737 360202.