The Integrated Care Partnership, Epsom: patient reviews and CQC rating
The Integrated Care Partnership is a GP practice in Epsom with 30,579 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in August 2016. It has 17.1 full-time-equivalent qualified GPs, or 1,783 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Integrated Care Partnership
Its best result against England is the share who said they were treated with care and concern: 94%, above the England figure of 86%. Its weakest is the share who found it easy to get through to the practice by phone: 49%, below the England figure of 57%. Of the 11 results in the table, 3 are above England and 2 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 4th of the 4 practices in Epsom with 50 or more responses. 49% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (74%). 174 patients answered the survey (response rate 31%).
| Survey question | The Integrated Care Partnership | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 82% | 78% | 77% |
| Easy to contact by phone | 49% | 55% | 57% |
| Easy to contact via the website | 51% | 59% | 58% |
| Easy to contact via the NHS App | 50% | 54% | 54% |
| Reception team helpful | 79% | 86% | 85% |
| Last contact good | 67% | 73% | 73% |
| Wait for appointment about right | 66% | 70% | 69% |
| Listened to well | 92% | 88% | 87% |
| Treated with care and concern | 94% | 88% | 86% |
| Confidence and trust in the clinician | 99% | 94% | 93% |
| Needs met | 97% | 91% | 90% |
In the Friends and Family Test for July 2026, 91% of 602 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Integrated Care Partnership is Good, published in August 2016. All 5 key questions are rated Good. It held the same rating in the report before (August 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
30,579 patients were registered at The Integrated Care Partnership in September 2026, down 2.6% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 17.1 full-time-equivalent qualified GPs, there are 1,783 patients per GP, fewer than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 3.5 nurses and 7.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 15.9 | 17.8 |
| August 2024 | 14.3 | 15.8 |
| August 2025 | 13.1 | 13.8 |
| August 2026 | 17.1 | 21.0 |
From June 2026 to August 2026 the practice recorded 12,047 appointments a month, or 394 per 1,000 registered patients (England: 510). 57% were face to face (England: 63%). 38% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
53% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Integrated Care Partnership | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 394 | 521 | 510 |
| Face to face | 57% | 58% | 63% |
| Same day as booked | 38% | 45% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (5.3% against 3.8%), osteoporosis (1.6% against 1.2%) and a learning disability (0.7% against 0.6%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%), COPD (1.1% against 1.9%) and heart failure (0.7% against 1.1%). The practice's patients live in areas with an average deprivation score of 8.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.4 years for women and 81.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.6% | 15.2% |
| Depression | 18+ yrs | 14.8% | 14.3% |
| Diabetes | 17+ yrs | 6.7% | 7.9% |
| Asthma | 6+ yrs | 6.0% | 6.6% |
| Cancer | All ages | 5.3% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.8% | 4.6% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Osteoporosis | 50+ yrs | 1.6% | 1.2% |
| COPD | All ages | 1.1% | 1.9% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Heart failure | All ages | 0.7% | 1.1% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.0% | 74.9% |
40% of the practice's patients live in the KT19 postcode district, followed by KT17 (32%), KT18 (15%) and KT4 (3%). 86% live in Epsom and Ewell, the council area the practice is in.
The Integrated Care Partnership, The Old Cottage Hospital Surgery, Alexandra Road, Epsom, KT17 4BL. Phone: 01372 724434. Website: www.integratedcarepartnership.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Derby Medical Centre | 0.8 km | 84% |
| Ashley Centre Surgery | 0.8 km | 83% |
| Spring Street Surgery | 1.8 km | 80% |
| Fountain Practice | 1.8 km | 76% |
| Tattenham Health Centre | 2.8 km | 92% |
How do patients rate The Integrated Care Partnership?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of The Integrated Care Partnership as good, against 77% across England. 49% found it easy to get through by phone.
How many patients are registered at The Integrated Care Partnership?
30,579 patients were registered in September 2026, down 2.6% on a year earlier.
What is The Integrated Care Partnership's CQC rating?
Good overall, published in August 2016.
How many GPs does The Integrated Care Partnership have?
17.1 full-time-equivalent qualified GPs (23 qualified GPs by headcount), which is 1,783 patients per GP against 2,171 across England.
Are appointments at The Integrated Care Partnership face to face?
57% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Integrated Care Partnership's phone number?
01372 724434.