Spring Street Surgery, Surrey: patient reviews and CQC rating
Spring Street Surgery is a GP practice in Surrey with 14,859 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). It has 3.7 full-time-equivalent qualified GPs, or 3,987 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Spring Street Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 64%, against 54% across England. Its weakest is the share who found the reception and administrative team helpful: 82%, against 85% across England. With 107 responses, none of its 11 results differs from England by more than the survey's margin of error.
57% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (87%). 107 patients answered the survey (response rate 29%).
| Survey question | Spring Street Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 80% | 78% | 77% |
| Easy to contact by phone | 57% | 55% | 57% |
| Easy to contact via the website | 56% | 59% | 58% |
| Easy to contact via the NHS App | 64% | 54% | 54% |
| Reception team helpful | 82% | 86% | 85% |
| Last contact good | 72% | 73% | 73% |
| Wait for appointment about right | 68% | 70% | 69% |
| Listened to well | 90% | 88% | 87% |
| Treated with care and concern | 88% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 94% | 93% |
| Needs met | 94% | 91% | 90% |
In the Friends and Family Test for July 2026, 91% of 332 responses rated the practice good or very good (England: 92%).
14,859 patients were registered at Spring Street Surgery in September 2026, almost the same as a year earlier.
16% of its patients are aged 65 or over, against 19% across England. With 3.7 full-time-equivalent qualified GPs, there are 3,987 patients per GP, more than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 1.1 nurses and 0.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.7 | 3.7 |
| August 2024 | 3.7 | 4.8 |
| August 2025 | 3.7 | 5.9 |
| August 2026 | 3.7 | 5.9 |
From June 2026 to August 2026 the practice recorded 7,720 appointments a month, or 520 per 1,000 registered patients (England: 510). 43% were face to face (England: 63%). 50% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
58% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Spring Street Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 520 | 521 | 510 |
| Face to face | 43% | 58% | 63% |
| Same day as booked | 50% | 45% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.2% against 0.6%), heart failure (0.5% against 1.1%) and a learning disability (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 6.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.7 years for women and 81.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.5% | 15.2% |
| Depression | 18+ yrs | 12.1% | 14.3% |
| Diabetes | 17+ yrs | 6.1% | 7.9% |
| Asthma | 6+ yrs | 5.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% |
| Cancer | All ages | 3.6% | 3.8% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% |
| COPD | All ages | 1.1% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Heart failure | All ages | 0.5% | 1.1% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.1% | 74.9% |
Spring Street Surgery, Bourne Hall Health Centre, Chessington Road, Epsom, Surrey, KT17 1TG. Phone: 0208394362. Website: www.springstreetsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Fountain Practice | 0.0 km | 76% |
| The Integrated Care Partnership | 1.8 km | 82% |
| Derby Medical Centre | 2.0 km | 84% |
| Ashley Centre Surgery | 2.2 km | 83% |
| Cheam Family Practice | 2.6 km | 74% |
- Ashley Centre Surgery (83% overall experience good)
- Derby Medical Centre (84% overall experience good)
- Fountain Practice (76% overall experience good)
- Shadbolt Park House Surgery (72% overall experience good)
- St Stephens House Surgery (92% overall experience good)
How do patients rate Spring Street Surgery?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Spring Street Surgery as good, against 77% across England. 57% found it easy to get through by phone.
How many patients are registered at Spring Street Surgery?
14,859 patients were registered in September 2026, up 0.5% on a year earlier.
How many GPs does Spring Street Surgery have?
3.7 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 3,987 patients per GP against 2,171 across England.
Are appointments at Spring Street Surgery face to face?
43% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Spring Street Surgery's phone number?
0208394362.