Epsom PCN: primary care network practices and patient survey
Epsom PCN is a primary care network of 6 GP practices with 61,683 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 2,241 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 6 practices in Epsom PCN with survey results, the share of patients describing their overall experience as good ranges from 72% at Shadbolt Park House Surgery to 92% at St Stephens House Surgery, with a median of 82% (England: 77%). 1 is above England and 0 below by more than the survey's margin of error. St Stephens House Surgery has the highest share finding it easy to get through by phone (74%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| St Stephens House Surgery | 6,584 | 92% | 74% | Good | 1,861 |
| Derby Medical Centre | 13,905 | 84% | 31% | Good | 1,719 |
| Ashley Centre Surgery | 11,082 | 83% | 46% | Good | 2,553 |
| Spring Street Surgery | 14,859 | 80% | 57% | – | 3,987 |
| Fountain Practice | 8,273 | 76% | 50% | Good | 1,952 |
| Shadbolt Park House Surgery | 6,980 | 72% | 63% | Good | 1,939 |
Results for the network as a whole, from 647 responses, against Surrey and Sussex and England.
| Survey question | Epsom PCN | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 81% | 78% | 77% |
| Easy to contact by phone | 52% | 55% | 57% |
| Easy to contact via the website | 62% | 59% | 58% |
| Easy to contact via the NHS App | 59% | 54% | 54% |
| Reception team helpful | 85% | 86% | 85% |
| Last contact good | 75% | 73% | 73% |
| Wait for appointment about right | 76% | 70% | 69% |
| Listened to well | 89% | 88% | 87% |
| Treated with care and concern | 87% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 94% | 93% |
| Needs met | 93% | 91% | 90% |
There are 2,241 registered patients per full-time-equivalent qualified GP in Epsom PCN, close to England's 2,171 and Surrey and Sussex's 2,031. Practices recorded 530 appointments a month per 1,000 patients (England: 510), 46% of them face to face. 49% of appointments took place on the day they were booked (England: 45%).
19% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.0% over the year (England: shrank 1.1%).
| Measure | Epsom PCN | Surrey and Sussex | England |
|---|---|---|---|
| Patients per qualified GP | 2,241 | 2,031 | 2,171 |
| Appointments per 1,000 patients a month | 530 | 521 | 510 |
| Face-to-face appointments | 46% | 58% | 63% |
| Same day as booked | 49% | 45% | 45% |
| Did not attend | 3% | 4% | 4% |
| Patients aged 65 or over | 19% | 22% | 19% |
Relative to England, the register furthest above England's rate at practices in Epsom PCN is cancer (4.2% against 3.8%), and the furthest below is palliative care (0.2% against 0.6%).
| Condition register | Age group | Epsom PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 14.2% | 15.2% | 8,843 |
| Depression | 18+ yrs | 12.4% | 14.3% | 6,087 |
| Diabetes | 17+ yrs | 6.5% | 7.9% | 3,224 |
| Asthma | 6+ yrs | 6.1% | 6.6% | 3,576 |
| Cancer | All ages | 4.2% | 3.8% | 2,633 |
| Chronic kidney disease | 18+ yrs | 3.8% | 4.6% | 1,865 |
| Coronary heart disease | All ages | 2.5% | 3.0% | 1,563 |
| Atrial fibrillation | All ages | 2.4% | 2.2% | 1,476 |
| Stroke and TIA | All ages | 1.8% | 1.9% | 1,097 |
| COPD | All ages | 1.2% | 1.9% | 726 |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% | 238 |
| Dementia | All ages | 0.8% | 0.8% | 498 |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% | 382 |
| Serious mental illness | All ages | 0.7% | 1.0% | 436 |
| Epilepsy | 18+ yrs | 0.7% | 0.8% | 318 |
| Heart failure | All ages | 0.6% | 1.1% | 365 |
| Peripheral arterial disease | All ages | 0.4% | 0.6% | 244 |
| Learning disability | All ages | 0.4% | 0.6% | 220 |
| Palliative care | All ages | 0.2% | 0.6% | 98 |
- Alps Group PCN (4 practices)
- Dorking PCN (4 practices)
- East & Central Brighton PCN (9 practices)
- Eastbourne East PCN (3 practices)
- Hailsham PCN (2 practices)
- Leatherhead PCN (4 practices)
- Victoria Eastbourne PCN (4 practices)
- West Hove PCN (4 practices)
Which practices are in Epsom PCN?
Ashley Centre Surgery, Derby Medical Centre, Fountain Practice, Shadbolt Park House Surgery, Spring Street Surgery and St Stephens House Surgery.
How do patients rate Epsom PCN?
81% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Epsom PCN cover?
61,683 registered patients across 6 practices in September 2026.
How many patients per GP does Epsom PCN have?
2,241 per full-time-equivalent qualified GP, against 2,171 across England.