Fountain Practice, Ewell: patient reviews and CQC rating
Fountain Practice is a GP practice in Ewell with 8,273 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in June 2016. It has 4.2 full-time-equivalent qualified GPs, or 1,952 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Fountain Practice
Its best result against England is the share who found it easy to contact the practice using the NHS App: 63%, against 54% across England. Its weakest is the share who described their last contact with the practice as good: 62%, below the England figure of 73%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
50% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (73%). 103 patients answered the survey (response rate 28%).
| Survey question | Fountain Practice | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 76% | 78% | 77% |
| Easy to contact by phone | 50% | 55% | 57% |
| Easy to contact via the website | 64% | 59% | 58% |
| Easy to contact via the NHS App | 63% | 54% | 54% |
| Reception team helpful | 82% | 86% | 85% |
| Last contact good | 62% | 73% | 73% |
| Wait for appointment about right | 62% | 70% | 69% |
| Listened to well | 88% | 88% | 87% |
| Treated with care and concern | 78% | 88% | 86% |
| Confidence and trust in the clinician | 92% | 94% | 93% |
| Needs met | 83% | 91% | 90% |
In the Friends and Family Test for July 2026, 91% of 343 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Fountain Practice is Good, published in June 2016. All 5 key questions are rated Good. It held the same rating in the report before (January 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,273 patients were registered at Fountain Practice in September 2026, down 3.3% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 4.2 full-time-equivalent qualified GPs, there are 1,952 patients per GP, fewer than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 0.7 nurses and 1.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.4 | 4.4 |
| August 2024 | 4.4 | 4.4 |
| August 2025 | 3.2 | 3.2 |
| August 2026 | 4.2 | 4.2 |
From June 2026 to August 2026 the practice recorded 4,093 appointments a month, or 495 per 1,000 registered patients (England: 510). 51% were face to face (England: 63%). 33% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
43% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Fountain Practice | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 495 | 521 | 510 |
| Face to face | 51% | 58% | 63% |
| Same day as booked | 33% | 45% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.6% against 0.8%) and atrial fibrillation (2.8% against 2.2%). It has a lower share for osteoporosis (0.5% against 1.2%), palliative or supportive care needs (0.3% against 0.6%) and heart failure (0.7% against 1.1%). The practice's patients live in areas with an average deprivation score of 8.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.6 years for women and 80.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.4% | 15.2% |
| Depression | 18+ yrs | 12.9% | 14.3% |
| Diabetes | 17+ yrs | 7.4% | 7.9% |
| Asthma | 6+ yrs | 5.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.4% | 4.6% |
| Cancer | All ages | 4.0% | 3.8% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Dementia | All ages | 1.6% | 0.8% |
| COPD | All ages | 1.4% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Learning disability | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.9% | 74.9% |
Fountain Practice, Bourne Hall Health Centre, Chessington Road, Ewell, KT17 1TG. Phone: 020 8397 2367. Website: www.fountainpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Spring Street Surgery | 0.0 km | 80% |
| The Integrated Care Partnership | 1.8 km | 82% |
| Derby Medical Centre | 2.0 km | 84% |
| Ashley Centre Surgery | 2.2 km | 83% |
| Cheam Family Practice | 2.6 km | 74% |
- Ashley Centre Surgery (83% overall experience good)
- Derby Medical Centre (84% overall experience good)
- Shadbolt Park House Surgery (72% overall experience good)
- Spring Street Surgery (80% overall experience good)
- St Stephens House Surgery (92% overall experience good)
How do patients rate Fountain Practice?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of Fountain Practice as good, against 77% across England. 50% found it easy to get through by phone.
How many patients are registered at Fountain Practice?
8,273 patients were registered in September 2026, down 3.3% on a year earlier.
What is Fountain Practice's CQC rating?
Good overall, published in June 2016.
How many GPs does Fountain Practice have?
4.2 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,952 patients per GP against 2,171 across England.
Are appointments at Fountain Practice face to face?
51% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Fountain Practice's phone number?
020 8397 2367.