Ashley Centre Surgery, Epsom: patient reviews and CQC rating
Ashley Centre Surgery is a GP practice in Epsom with 11,082 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in November 2022. It has 4.3 full-time-equivalent qualified GPs, or 2,553 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Ashley Centre Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 84%, above the England figure of 69%. Its weakest is the share who found it easy to get through to the practice by phone: 46%, below the England figure of 57%. Of the 11 results in the table, 2 are above England and 1 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 3rd of the 4 practices in Epsom with 50 or more responses. 46% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (78%). 97 patients answered the survey (response rate 24%).
| Survey question | Ashley Centre Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 83% | 78% | 77% |
| Easy to contact by phone | 46% | 55% | 57% |
| Easy to contact via the website | 67% | 59% | 58% |
| Easy to contact via the NHS App | 63% | 54% | 54% |
| Reception team helpful | 85% | 86% | 85% |
| Last contact good | 76% | 73% | 73% |
| Wait for appointment about right | 84% | 70% | 69% |
| Listened to well | 84% | 88% | 87% |
| Treated with care and concern | 89% | 88% | 86% |
| Confidence and trust in the clinician | 97% | 94% | 93% |
| Needs met | 98% | 91% | 90% |
In the Friends and Family Test for July 2026, 91% of 266 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Ashley Centre Surgery is Good, published in November 2022. All 5 key questions are rated Good. It held the same rating in the report before (November 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,082 patients were registered at Ashley Centre Surgery in September 2026, up 2.0% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 4.3 full-time-equivalent qualified GPs, there are 2,553 patients per GP, more than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 1.1 nurses and 1.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.6 | 8.8 |
| August 2024 | 4.2 | 7.8 |
| August 2025 | 4.3 | 4.3 |
| August 2026 | 4.3 | 7.1 |
From June 2026 to August 2026 the practice recorded 5,052 appointments a month, or 456 per 1,000 registered patients (England: 510). 44% were face to face (England: 63%). 45% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).
43% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Ashley Centre Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 456 | 521 | 510 |
| Face to face | 44% | 58% | 63% |
| Same day as booked | 45% | 45% | 45% |
| More than 28 days after booking | 11% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.1% against 1.2%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%), COPD (1.2% against 1.9%) and heart failure (0.7% against 1.1%). The practice's patients live in areas with an average deprivation score of 10.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.1 years for women and 80.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.5% | 15.2% |
| Depression | 18+ yrs | 11.7% | 14.3% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Diabetes | 17+ yrs | 6.6% | 7.9% |
| Cancer | All ages | 3.8% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.2% | 4.6% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| Osteoporosis | 50+ yrs | 2.1% | 1.2% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| COPD | All ages | 1.2% | 1.9% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.1% | 74.9% |
Ashley Centre Surgery, 9A, Windsor Court, Ashley Road, Epsom, KT18 5AQ. Phone: 01372 723668.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Derby Medical Centre | 0.2 km | 84% |
| The Integrated Care Partnership | 0.8 km | 82% |
| Spring Street Surgery | 2.2 km | 80% |
| Fountain Practice | 2.2 km | 76% |
| Tattenham Health Centre | 3.0 km | 92% |
- Derby Medical Centre (84% overall experience good)
- Fountain Practice (76% overall experience good)
- Shadbolt Park House Surgery (72% overall experience good)
- Spring Street Surgery (80% overall experience good)
- St Stephens House Surgery (92% overall experience good)
How do patients rate Ashley Centre Surgery?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Ashley Centre Surgery as good, against 77% across England. 46% found it easy to get through by phone.
How many patients are registered at Ashley Centre Surgery?
11,082 patients were registered in September 2026, up 2.0% on a year earlier.
What is Ashley Centre Surgery's CQC rating?
Good overall, published in November 2022.
How many GPs does Ashley Centre Surgery have?
4.3 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,553 patients per GP against 2,171 across England.
Are appointments at Ashley Centre Surgery face to face?
44% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Ashley Centre Surgery's phone number?
01372 723668.