Nork Clinic, Banstead: patient reviews and CQC rating
Nork Clinic is a GP practice in Banstead with 8,485 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in June 2016. It has 3.4 full-time-equivalent qualified GPs, or 2,463 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Nork Clinic
Its best result against England is the share who found it easy to contact the practice using the NHS App: 58%, against 54% across England. Its weakest is the share who found it easy to contact the practice through its website: 52%, against 58% across England. With 114 responses, none of its 11 results differs from England by more than the survey's margin of error.
54% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (83%). 114 patients answered the survey (response rate 31%).
| Survey question | Nork Clinic | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 76% | 78% | 77% |
| Easy to contact by phone | 54% | 55% | 57% |
| Easy to contact via the website | 52% | 59% | 58% |
| Easy to contact via the NHS App | 58% | 54% | 54% |
| Reception team helpful | 85% | 86% | 85% |
| Last contact good | 69% | 73% | 73% |
| Wait for appointment about right | 69% | 70% | 69% |
| Listened to well | 84% | 88% | 87% |
| Treated with care and concern | 86% | 88% | 86% |
| Confidence and trust in the clinician | 93% | 94% | 93% |
| Needs met | 89% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 166 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Nork Clinic is Good, published in June 2016. All 5 key questions are rated Good. It held the same rating in the report before (June 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,485 patients were registered at Nork Clinic in September 2026, down 1.1% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 3.4 full-time-equivalent qualified GPs, there are 2,463 patients per GP, more than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 1.4 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.0 | 5.1 |
| August 2024 | 3.0 | 5.7 |
| August 2025 | 3.4 | 5.4 |
| August 2026 | 3.4 | 5.4 |
From June 2026 to August 2026 the practice recorded 3,663 appointments a month, or 432 per 1,000 registered patients (England: 510). 49% were face to face (England: 63%). 44% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
56% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Nork Clinic | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 432 | 521 | 510 |
| Face to face | 49% | 58% | 63% |
| Same day as booked | 44% | 45% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 8% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.1% against 0.8%). It has a lower share for osteoporosis (0.3% against 1.2%), heart failure (0.4% against 1.1%) and palliative or supportive care needs (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 5.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.5 years for women and 81.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.6% | 15.2% |
| Depression | 18+ yrs | 10.5% | 14.3% |
| Diabetes | 17+ yrs | 6.8% | 7.9% |
| Asthma | 6+ yrs | 5.7% | 6.6% |
| Cancer | All ages | 4.1% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.5% | 4.6% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| COPD | All ages | 1.2% | 1.9% |
| Dementia | All ages | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Learning disability | All ages | 0.5% | 0.6% |
| Heart failure | All ages | 0.4% | 1.1% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.9% | 74.9% |
Nork Clinic, 63 Nork Way, Banstead, SM7 1HL. Phone: 0844 576 9008. Website: www.norkclinicbanstead.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Longcroft Clinic | 1.7 km | 84% |
| Tattenham Health Centre | 2.4 km | 92% |
| The Integrated Care Partnership | 2.9 km | 82% |
| Tadworth Medical Centre | 3.3 km | 79% |
| Cheam Family Practice | 3.5 km | 74% |
- Heathcote Medical Centre (78% overall experience good)
- Tadworth Medical Centre (79% overall experience good)
- Tattenham Health Centre (92% overall experience good)
- The Longcroft Clinic (84% overall experience good)
How do patients rate Nork Clinic?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of Nork Clinic as good, against 77% across England. 54% found it easy to get through by phone.
How many patients are registered at Nork Clinic?
8,485 patients were registered in September 2026, down 1.1% on a year earlier.
What is Nork Clinic's CQC rating?
Good overall, published in June 2016.
How many GPs does Nork Clinic have?
3.4 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,463 patients per GP against 2,171 across England.
Are appointments at Nork Clinic face to face?
49% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Nork Clinic's phone number?
0844 576 9008.