The Hawthorns Surgery, Redhill: patient reviews and CQC rating
The Hawthorns Surgery is a GP practice in Redhill with 8,539 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in April 2017. It has 5.4 full-time-equivalent qualified GPs, or 1,575 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Hawthorns Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 63%, against 54% across England. Its weakest is the share who found it easy to contact the practice through its website: 54%, against 58% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 2nd of the 4 practices in Redhill with 50 or more responses. 65% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (86%). 117 patients answered the survey (response rate 31%).
| Survey question | The Hawthorns Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 85% | 78% | 77% |
| Easy to contact by phone | 65% | 55% | 57% |
| Easy to contact via the website | 54% | 59% | 58% |
| Easy to contact via the NHS App | 63% | 54% | 54% |
| Reception team helpful | 91% | 86% | 85% |
| Last contact good | 77% | 73% | 73% |
| Wait for appointment about right | 75% | 70% | 69% |
| Listened to well | 95% | 88% | 87% |
| Treated with care and concern | 93% | 88% | 86% |
| Confidence and trust in the clinician | 98% | 94% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 262 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Hawthorns Surgery is Good, published in April 2017. All 5 key questions are rated Good. It held the same rating in the report before (July 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,539 patients were registered at The Hawthorns Surgery in September 2026, down 4.1% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 5.4 full-time-equivalent qualified GPs, there are 1,575 patients per GP, fewer than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 1.6 nurses and 1.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.8 | 4.8 |
| August 2024 | 4.8 | 4.8 |
| August 2025 | 5.0 | 5.0 |
| August 2026 | 5.4 | 7.6 |
From June 2026 to August 2026 the practice recorded 4,049 appointments a month, or 474 per 1,000 registered patients (England: 510). 76% were face to face (England: 63%). 42% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
57% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | The Hawthorns Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 474 | 521 | 510 |
| Face to face | 76% | 58% | 63% |
| Same day as booked | 42% | 45% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.1% against 0.6%), chronic kidney disease (6.9% against 4.6%) and cancer (4.7% against 3.8%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%) and COPD (1.4% against 1.9%). The practice's patients live in areas with an average deprivation score of 11.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.8 years for women and 80.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.4% | 15.2% |
| Depression | 18+ yrs | 12.4% | 14.3% |
| Diabetes | 17+ yrs | 7.3% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.9% | 4.6% |
| Asthma | 6+ yrs | 5.9% | 6.6% |
| Cancer | All ages | 4.7% | 3.8% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| COPD | All ages | 1.4% | 1.9% |
| Learning disability | All ages | 1.1% | 0.6% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Heart failure | All ages | 0.9% | 1.1% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Dementia | All ages | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.5% | 74.9% |
The Hawthorns Surgery, 1 Oxford Road, Redhill, RH1 1DT. Phone: 01737 762902. Website: www.hawthorns-surgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Greystone House Surgery | 0.1 km | 74% |
| Woodlands Surgery | 1.2 km | 84% |
| Holmhurst Medical Centre | 2.0 km | 88% |
| The Wall House Surgery | 2.3 km | 84% |
| Heathcote Medical Centre | 7.0 km | 78% |
- Holmhurst Medical Centre (88% overall experience good)
- Woodlands Surgery (84% overall experience good)
How do patients rate The Hawthorns Surgery?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of The Hawthorns Surgery as good, above the England figure of 77%. 65% found it easy to get through by phone.
How many patients are registered at The Hawthorns Surgery?
8,539 patients were registered in September 2026, down 4.1% on a year earlier.
What is The Hawthorns Surgery's CQC rating?
Good overall, published in April 2017.
How many GPs does The Hawthorns Surgery have?
5.4 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,575 patients per GP against 2,171 across England.
Are appointments at The Hawthorns Surgery face to face?
76% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Hawthorns Surgery's phone number?
01737 762902.