Holmhurst Medical Centre, Redhill: patient reviews and CQC rating
Holmhurst Medical Centre is a GP practice in Redhill with 10,477 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in May 2023. It has 3.8 full-time-equivalent qualified GPs, or 2,786 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Holmhurst Medical Centre
Its best result against England is the share who found it easy to contact the practice through its website: 74%, above the England figure of 58%. Its result closest to England is the share who found it easy to get through to the practice by phone: 57%, against 57% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 1st of the 4 practices in Redhill with 50 or more responses. 57% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (84%). 108 patients answered the survey (response rate 27%).
| Survey question | Holmhurst Medical Centre | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 88% | 78% | 77% |
| Easy to contact by phone | 57% | 55% | 57% |
| Easy to contact via the website | 74% | 59% | 58% |
| Easy to contact via the NHS App | 57% | 54% | 54% |
| Reception team helpful | 87% | 86% | 85% |
| Last contact good | 87% | 73% | 73% |
| Wait for appointment about right | 72% | 70% | 69% |
| Listened to well | 96% | 88% | 87% |
| Treated with care and concern | 94% | 88% | 86% |
| Confidence and trust in the clinician | 98% | 94% | 93% |
| Needs met | 97% | 91% | 90% |
In the Friends and Family Test for July 2026, 98% of 257 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Holmhurst Medical Centre is Good, published in May 2023. All 5 key questions are rated Good. It held the same rating in the report before (May 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,477 patients were registered at Holmhurst Medical Centre in September 2026, down 1.6% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 3.8 full-time-equivalent qualified GPs, there are 2,786 patients per GP, more than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 1.4 nurses and 2.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.3 | 5.3 |
| August 2024 | 3.3 | 5.5 |
| August 2025 | 3.3 | 4.4 |
| August 2026 | 3.8 | 5.7 |
From June 2026 to August 2026 the practice recorded 5,635 appointments a month, or 538 per 1,000 registered patients (England: 510). 83% were face to face (England: 63%). 61% took place on the day they were booked and 13% more than 28 days after booking (England: 45% and 5%).
71% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Holmhurst Medical Centre | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 538 | 521 | 510 |
| Face to face | 83% | 58% | 63% |
| Same day as booked | 61% | 45% | 45% |
| More than 28 days after booking | 13% | 6% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a lower share of patients for heart failure (0.4% against 1.1%), osteoporosis (0.5% against 1.2%) and chronic kidney disease (1.9% against 4.6%). The practice's patients live in areas with an average deprivation score of 11.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.2 years for women and 80.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 10.4% | 15.2% |
| Depression | 18+ yrs | 6.7% | 14.3% |
| Asthma | 6+ yrs | 5.7% | 6.6% |
| Diabetes | 17+ yrs | 5.5% | 7.9% |
| Chronic kidney disease | 18+ yrs | 1.9% | 4.6% |
| Cancer | All ages | 1.8% | 3.8% |
| Coronary heart disease | All ages | 1.7% | 3.0% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| COPD | All ages | 0.8% | 1.9% |
| Palliative care | All ages | 0.7% | 0.6% |
| Dementia | All ages | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Heart failure | All ages | 0.4% | 1.1% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.7% | 74.9% |
Holmhurst Medical Centre, 12 Thornton Side, Watercolour, Redhill, RH1 2NP. Phone: 01737 647070.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Hawthorns Surgery | 2.0 km | 85% |
| Greystone House Surgery | 2.1 km | 74% |
| Woodlands Surgery | 2.7 km | 84% |
| The Wall House Surgery | 4.0 km | 84% |
| Pond Tail Surgery | 6.1 km | 92% |
- The Hawthorns Surgery (85% overall experience good)
- Woodlands Surgery (84% overall experience good)
How do patients rate Holmhurst Medical Centre?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of Holmhurst Medical Centre as good, above the England figure of 77%. 57% found it easy to get through by phone.
How many patients are registered at Holmhurst Medical Centre?
10,477 patients were registered in September 2026, down 1.6% on a year earlier.
What is Holmhurst Medical Centre's CQC rating?
Good overall, published in May 2023.
How many GPs does Holmhurst Medical Centre have?
3.8 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,786 patients per GP against 2,171 across England.
Are appointments at Holmhurst Medical Centre face to face?
83% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Holmhurst Medical Centre's phone number?
01737 647070.