Pond Tail Surgery, Godstone: patient reviews and CQC rating
Pond Tail Surgery is a GP practice in Godstone with 6,464 registered patients (September 2026). In the 2026 GP Patient Survey, 92% of its patients described their overall experience as good, above the England figure of 77% (Surrey and Sussex: 78%). It has 2.6 full-time-equivalent qualified GPs, or 2,468 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Pond Tail Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 76%, above the England figure of 58%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 96%, against 93% across England. Of the 11 results in the table, 9 are above England and 0 below by more than the survey's margin of error, and 2 within it.
73% found it easy to get through by phone (England: 57%). The overall experience result is 13 points higher than in 2025 (79%). 105 patients answered the survey (response rate 28%).
| Survey question | Pond Tail Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 92% | 78% | 77% |
| Easy to contact by phone | 73% | 55% | 57% |
| Easy to contact via the website | 76% | 59% | 58% |
| Easy to contact via the NHS App | 62% | 54% | 54% |
| Reception team helpful | 93% | 86% | 85% |
| Last contact good | 81% | 73% | 73% |
| Wait for appointment about right | 83% | 70% | 69% |
| Listened to well | 95% | 88% | 87% |
| Treated with care and concern | 96% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 94% | 93% |
| Needs met | 97% | 91% | 90% |
In the Friends and Family Test for July 2026, 94% of 217 responses rated the practice good or very good (England: 92%).
6,464 patients were registered at Pond Tail Surgery in September 2026, down 1.8% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 2.6 full-time-equivalent qualified GPs, there are 2,468 patients per GP, more than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 3.0 nurses and 1.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 2.0 |
| August 2024 | 1.6 | 1.6 |
| August 2025 | 1.7 | 1.7 |
| August 2026 | 2.6 | 2.6 |
From June 2026 to August 2026 the practice recorded 3,077 appointments a month, or 476 per 1,000 registered patients (England: 510). 62% were face to face (England: 63%). 27% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
31% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Pond Tail Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 476 | 521 | 510 |
| Face to face | 62% | 58% | 63% |
| Same day as booked | 27% | 45% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (5.4% against 3.8%). The practice's patients live in areas with an average deprivation score of 20.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.5 years for women and 78.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.6% | 15.2% |
| Depression | 18+ yrs | 15.5% | 14.3% |
| Diabetes | 17+ yrs | 6.9% | 7.9% |
| Asthma | 6+ yrs | 6.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.5% | 4.6% |
| Cancer | All ages | 5.4% | 3.8% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| COPD | All ages | 1.5% | 1.9% |
| Heart failure | All ages | 1.1% | 1.1% |
| Dementia | All ages | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Learning disability | All ages | 0.8% | 0.6% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.4% | 74.9% |
Pond Tail Surgery, Pondtail, Godstone Green, Godstone, RH9 8DY. Phone: 01883 742279. Website: www.pondtailsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Oxted Health Centre | 4.8 km | 68% |
| Holmhurst Medical Centre | 6.1 km | 88% |
| Elizabeth House Medical Practice | 7.0 km | 91% |
| Warlingham Green Medical Practice | 7.4 km | 93% |
| Woodlands Surgery | 7.5 km | 84% |
- Lingfield Surgery (68% overall experience good)
- Oxted Health Centre (68% overall experience good)
How do patients rate Pond Tail Surgery?
In the 2026 GP Patient Survey, 92% of patients described their overall experience of Pond Tail Surgery as good, above the England figure of 77%. 73% found it easy to get through by phone.
How many patients are registered at Pond Tail Surgery?
6,464 patients were registered in September 2026, down 1.8% on a year earlier.
How many GPs does Pond Tail Surgery have?
2.6 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,468 patients per GP against 2,171 across England.
Are appointments at Pond Tail Surgery face to face?
62% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Pond Tail Surgery's phone number?
01883 742279.