Elizabeth House Medical Practice, Warlingham: patient reviews and CQC rating
Elizabeth House Medical Practice is a GP practice in Warlingham with 5,978 registered patients (September 2026). In the 2026 GP Patient Survey, 91% of its patients described their overall experience as good, above the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in August 2017. It has 3.2 full-time-equivalent qualified GPs, or 1,845 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Elizabeth House Medical Practice
Its best result against England is the share who found it easy to contact the practice through its website: 83%, above the England figure of 58%. Its result closest to England is the share who found the reception and administrative team helpful: 92%, above the England figure of 85%. Of the 11 results in the table, 11 are above England and 0 below by more than the survey's margin of error.
79% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (95%). 124 patients answered the survey (response rate 34%).
| Survey question | Elizabeth House Medical Practice | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 91% | 78% | 77% |
| Easy to contact by phone | 79% | 55% | 57% |
| Easy to contact via the website | 83% | 59% | 58% |
| Easy to contact via the NHS App | 79% | 54% | 54% |
| Reception team helpful | 92% | 86% | 85% |
| Last contact good | 91% | 73% | 73% |
| Wait for appointment about right | 90% | 70% | 69% |
| Listened to well | 97% | 88% | 87% |
| Treated with care and concern | 97% | 88% | 86% |
| Confidence and trust in the clinician | 100% | 94% | 93% |
| Needs met | 99% | 91% | 90% |
In the Friends and Family Test for July 2026, 95% of 180 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Elizabeth House Medical Practice is Good, published in August 2017. All 5 key questions are rated Good. It held the same rating in the report before (January 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,978 patients were registered at Elizabeth House Medical Practice in September 2026, down 0.7% on a year earlier (England: down 1.1%).
26% of its patients are aged 65 or over, against 19% across England. With 3.2 full-time-equivalent qualified GPs, there are 1,845 patients per GP, fewer than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 1.6 nurses and 1.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.5 | 4.7 |
| August 2024 | 2.8 | 4.7 |
| August 2025 | 3.2 | 3.2 |
| August 2026 | 3.2 | 5.4 |
From June 2026 to August 2026 the practice recorded 3,107 appointments a month, or 520 per 1,000 registered patients (England: 510). 85% were face to face (England: 63%). 35% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
49% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Elizabeth House Medical Practice | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 520 | 521 | 510 |
| Face to face | 85% | 58% | 63% |
| Same day as booked | 35% | 45% | 45% |
| More than 28 days after booking | 6% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (8.7% against 4.6%), cancer (5.9% against 3.8%) and atrial fibrillation (3.4% against 2.2%). The practice's patients live in areas with an average deprivation score of 9.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.5 years for women and 81.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.4% | 15.2% |
| Depression | 18+ yrs | 14.2% | 14.3% |
| Chronic kidney disease | 18+ yrs | 8.7% | 4.6% |
| Diabetes | 17+ yrs | 7.7% | 7.9% |
| Asthma | 6+ yrs | 6.8% | 6.6% |
| Cancer | All ages | 5.9% | 3.8% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Atrial fibrillation | All ages | 3.4% | 2.2% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| COPD | All ages | 1.9% | 1.9% |
| Osteoporosis | 50+ yrs | 1.8% | 1.2% |
| Heart failure | All ages | 1.4% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Dementia | All ages | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.3% | 74.9% |
Elizabeth House Medical Practice, 515 Limpsfield Road, Warlingham, CR6 9LF. Phone: 01883 625262. Website: www.elizabethhousemedicalpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Warlingham Green Medical Practice | 0.7 km | 93% |
| Selsdon Park Medical Practice | 3.9 km | 89% |
| Queenhill Medical Practice | 4.3 km | 96% |
| The Farley Road Medical Practice | 4.3 km | 97% |
| New Addington Group Practice | 4.6 km | 77% |
- Warlingham Green Medical Practice (93% overall experience good)
How do patients rate Elizabeth House Medical Practice?
In the 2026 GP Patient Survey, 91% of patients described their overall experience of Elizabeth House Medical Practice as good, above the England figure of 77%. 79% found it easy to get through by phone.
How many patients are registered at Elizabeth House Medical Practice?
5,978 patients were registered in September 2026, down 0.7% on a year earlier.
What is Elizabeth House Medical Practice's CQC rating?
Good overall, published in August 2017.
How many GPs does Elizabeth House Medical Practice have?
3.2 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,845 patients per GP against 2,171 across England.
Are appointments at Elizabeth House Medical Practice face to face?
85% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Elizabeth House Medical Practice's phone number?
01883 625262.