Lingfield Surgery, Lingfield: patient reviews and CQC rating
Lingfield Surgery is a GP practice in Lingfield with 11,374 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in May 2023. It has 3.7 full-time-equivalent qualified GPs, or 3,069 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Lingfield Surgery
Its best result against England is the share who had confidence and trust in the healthcare professional they saw: 98%, above the England figure of 93%. Its weakest is the share who found it easy to get through to the practice by phone: 46%, below the England figure of 57%. Of the 11 results in the table, 1 is above England and 4 below by more than the survey's margin of error, and 6 within it.
46% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (68%). 135 patients answered the survey (response rate 31%).
| Survey question | Lingfield Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 68% | 78% | 77% |
| Easy to contact by phone | 46% | 55% | 57% |
| Easy to contact via the website | 53% | 59% | 58% |
| Easy to contact via the NHS App | 45% | 54% | 54% |
| Reception team helpful | 74% | 86% | 85% |
| Last contact good | 71% | 73% | 73% |
| Wait for appointment about right | 71% | 70% | 69% |
| Listened to well | 85% | 88% | 87% |
| Treated with care and concern | 79% | 88% | 86% |
| Confidence and trust in the clinician | 98% | 94% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 93% of 224 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Lingfield Surgery is Good, published in May 2023. One key question is rated differently: Safe Requires Improvement. It held the same rating in the report before (June 2019).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,374 patients were registered at Lingfield Surgery in September 2026, almost the same as a year earlier.
24% of its patients are aged 65 or over, against 19% across England. With 3.7 full-time-equivalent qualified GPs, there are 3,069 patients per GP, more than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 1.4 nurses and 2.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.1 | 3.1 |
| August 2024 | 3.1 | 3.1 |
| August 2025 | 3.1 | 3.1 |
| August 2026 | 3.7 | 3.7 |
From June 2026 to August 2026 the practice recorded 5,235 appointments a month, or 460 per 1,000 registered patients (England: 510). 90% were face to face (England: 63%). 50% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
38% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Lingfield Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 460 | 521 | 510 |
| Face to face | 90% | 58% | 63% |
| Same day as booked | 50% | 45% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.3% against 0.8%), a learning disability (0.9% against 0.6%) and cancer (5.7% against 3.8%). It has a lower share for osteoporosis (0.6% against 1.2%), serious mental illness (0.6% against 1.0%) and palliative or supportive care needs (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 14.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.9 years for women and 81.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.1% | 15.2% |
| Depression | 18+ yrs | 12.3% | 14.3% |
| Diabetes | 17+ yrs | 7.7% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.5% | 4.6% |
| Cancer | All ages | 5.7% | 3.8% |
| Asthma | 6+ yrs | 5.3% | 6.6% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| COPD | All ages | 1.8% | 1.9% |
| Dementia | All ages | 1.3% | 0.8% |
| Heart failure | All ages | 1.2% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Learning disability | All ages | 0.9% | 0.6% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.8% | 74.9% |
Lingfield Surgery, East Grinstead Road, Lingfield, RH7 6ER. Phone: 01342 836327. Website: www.lingfieldsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr MK Patel and partners | 4.6 km | 80% |
| Edenbridge Medical Practice | 6.7 km | 85% |
| Modality Mid Sussex | 7.0 km | 51% |
| Modality East Surrey Medical Practice | 7.0 km | 76% |
| Pond Tail Surgery | 8.8 km | 92% |
- Oxted Health Centre (68% overall experience good)
- Pond Tail Surgery (92% overall experience good)
How do patients rate Lingfield Surgery?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of Lingfield Surgery as good, below the England figure of 77%. 46% found it easy to get through by phone.
How many patients are registered at Lingfield Surgery?
11,374 patients were registered in September 2026, up 0.3% on a year earlier.
What is Lingfield Surgery's CQC rating?
Good overall, published in May 2023.
How many GPs does Lingfield Surgery have?
3.7 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 3,069 patients per GP against 2,171 across England.
Are appointments at Lingfield Surgery face to face?
90% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Lingfield Surgery's phone number?
01342 836327.