Modality East Surrey Medical Practice, Horley: patient reviews and CQC rating
Modality East Surrey Medical Practice is a GP practice in Horley with 45,276 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in November 2016. It has 22.4 full-time-equivalent qualified GPs, or 2,020 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Modality East Surrey Medical Practice
Its best result against England is the share who said the wait for their last appointment was about right: 83%, above the England figure of 69%. Its weakest is the share who said their needs were met at their last appointment: 87%, against 90% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
63% found it easy to get through by phone (England: 57%). The overall experience result is 11 points lower than in 2025 (87%). 95 patients answered the survey (response rate 24%).
| Survey question | Modality East Surrey Medical Practice | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 76% | 78% | 77% |
| Easy to contact by phone | 63% | 55% | 57% |
| Easy to contact via the website | 60% | 59% | 58% |
| Easy to contact via the NHS App | 59% | 54% | 54% |
| Reception team helpful | 91% | 86% | 85% |
| Last contact good | 80% | 73% | 73% |
| Wait for appointment about right | 83% | 70% | 69% |
| Listened to well | 86% | 88% | 87% |
| Treated with care and concern | 86% | 88% | 86% |
| Confidence and trust in the clinician | 90% | 94% | 93% |
| Needs met | 87% | 91% | 90% |
In the Friends and Family Test for July 2026, 93% of 927 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Modality East Surrey Medical Practice is Good, published in November 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
45,276 patients were registered at Modality East Surrey Medical Practice in September 2026, up 18.3% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 22.4 full-time-equivalent qualified GPs, there are 2,020 patients per GP, close to the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 8.7 nurses and 15.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.2 | 9.5 |
| August 2024 | 19.3 | 22.7 |
| August 2025 | 18.5 | 19.1 |
| August 2026 | 22.4 | 31.5 |
From June 2026 to August 2026 the practice recorded 27,379 appointments a month, or 605 per 1,000 registered patients (England: 510). 52% were face to face (England: 63%). 44% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
30% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Modality East Surrey Medical Practice | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 605 | 521 | 510 |
| Face to face | 52% | 58% | 63% |
| Same day as booked | 44% | 45% | 45% |
| More than 28 days after booking | 7% | 6% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (0.9% against 0.6%), epilepsy (1.0% against 0.8%) and cancer (4.9% against 3.8%). It has a lower share for COPD (1.4% against 1.9%). The practice's patients live in areas with an average deprivation score of 12.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.1 years for women and 80.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 15.4% | 14.3% |
| High blood pressure | All ages | 15.3% | 15.2% |
| Diabetes | 17+ yrs | 7.3% | 7.9% |
| Asthma | 6+ yrs | 6.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.7% | 4.6% |
| Cancer | All ages | 4.9% | 3.8% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| COPD | All ages | 1.4% | 1.9% |
| Osteoporosis | 50+ yrs | 1.4% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Heart failure | All ages | 1.0% | 1.1% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Dementia | All ages | 1.0% | 0.8% |
| Learning disability | All ages | 0.9% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.8% | 74.9% |
Modality East Surrey Medical Practice, Wheelers Lane, Smallfield, Horley, RH6 9PT. Phone: 01342 843822. Website: www.smallfieldsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Modality Mid Sussex | 6.2 km | 51% |
| Pound Hill Medical Group | 6.4 km | 84% |
| Bridge Medical Centre | 6.9 km | 78% |
| Lingfield Surgery | 7.0 km | 68% |
| Leacroft Medical Practice | 7.4 km | 84% |
How do patients rate Modality East Surrey Medical Practice?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of Modality East Surrey Medical Practice as good, against 77% across England. 63% found it easy to get through by phone.
How many patients are registered at Modality East Surrey Medical Practice?
45,276 patients were registered in September 2026, up 18.3% on a year earlier.
What is Modality East Surrey Medical Practice's CQC rating?
Good overall, published in November 2016.
How many GPs does Modality East Surrey Medical Practice have?
22.4 full-time-equivalent qualified GPs (35 qualified GPs by headcount), which is 2,020 patients per GP against 2,171 across England.
Are appointments at Modality East Surrey Medical Practice face to face?
52% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Modality East Surrey Medical Practice's phone number?
01342 843822.