Pound Hill Medical Group, Crawley: patient reviews and CQC rating
Pound Hill Medical Group is a GP practice in Crawley with 16,803 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in September 2018. It has 8.1 full-time-equivalent qualified GPs, or 2,067 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Pound Hill Medical Group
Its best result against England is the share who found it easy to get through to the practice by phone: 64%, against 57% across England. Its weakest is the share who found it easy to contact the practice through its website: 41%, below the England figure of 58%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 4th of the 13 practices in Crawley with 50 or more responses. 64% found it easy to get through by phone (England: 57%). The overall experience result is 12 points higher than in 2025 (72%). 108 patients answered the survey (response rate 31%).
| Survey question | Pound Hill Medical Group | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 84% | 78% | 77% |
| Easy to contact by phone | 64% | 55% | 57% |
| Easy to contact via the website | 41% | 59% | 58% |
| Easy to contact via the NHS App | 54% | 54% | 54% |
| Reception team helpful | 91% | 86% | 85% |
| Last contact good | 71% | 73% | 73% |
| Wait for appointment about right | 75% | 70% | 69% |
| Listened to well | 93% | 88% | 87% |
| Treated with care and concern | 89% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 94% | 93% |
| Needs met | 97% | 91% | 90% |
In the Friends and Family Test for July 2026, 95% of 768 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Pound Hill Medical Group is Good, published in September 2018. One key question is rated differently: Responsive Outstanding. It held the same rating in the report before (February 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
16,803 patients were registered at Pound Hill Medical Group in September 2026, down 2.1% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 8.1 full-time-equivalent qualified GPs, there are 2,067 patients per GP, close to the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 2.0 nurses and 2.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.9 | 12.6 |
| August 2024 | 7.9 | 10.1 |
| August 2025 | 6.8 | 6.8 |
| August 2026 | 8.1 | 10.3 |
From June 2026 to August 2026 the practice recorded 6,171 appointments a month, or 367 per 1,000 registered patients (England: 510). 83% were face to face (England: 63%). 45% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
59% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Pound Hill Medical Group | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 367 | 521 | 510 |
| Face to face | 83% | 58% | 63% |
| Same day as booked | 45% | 45% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (6.4% against 4.6%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), COPD (1.1% against 1.9%) and dementia (0.5% against 0.8%). The practice's patients live in areas with an average deprivation score of 10.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.4 years for women and 81.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.6% | 15.2% |
| Depression | 18+ yrs | 11.7% | 14.3% |
| Diabetes | 17+ yrs | 7.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.4% | 4.6% |
| Asthma | 6+ yrs | 6.3% | 6.6% |
| Cancer | All ages | 4.2% | 3.8% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| COPD | All ages | 1.1% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Heart failure | All ages | 0.7% | 1.1% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Learning disability | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.2% | 74.9% |
Pound Hill Medical Group, 1 Crawley Lane, Pound Hill, Crawley, RH10 7DX. Phone: 01293 540620. Website: www.poundhillmedicalgroup.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Bridge Medical Centre | 0.7 km | 78% |
| Saxonbrook Medical | 1.3 km | 63% |
| Furnace Green Surgery | 1.7 km | 74% |
| Woodlands & Clerklands Partnership | 2.6 km | 85% |
| Leacroft Medical Practice | 2.9 km | 84% |
- Furnace Green Surgery (74% overall experience good)
- Ifield Medical Practice (85% overall experience good)
- Woodlands & Clerklands Partnership (85% overall experience good)
How do patients rate Pound Hill Medical Group?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of Pound Hill Medical Group as good, against 77% across England. 64% found it easy to get through by phone.
How many patients are registered at Pound Hill Medical Group?
16,803 patients were registered in September 2026, down 2.1% on a year earlier.
What is Pound Hill Medical Group's CQC rating?
Good overall, published in September 2018.
How many GPs does Pound Hill Medical Group have?
8.1 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 2,067 patients per GP against 2,171 across England.
Are appointments at Pound Hill Medical Group face to face?
83% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Pound Hill Medical Group's phone number?
01293 540620.