Furnace Green Surgery, Crawley: patient reviews and CQC rating
Furnace Green Surgery is a GP practice in Crawley with 6,904 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in December 2016. It has 4.1 full-time-equivalent qualified GPs, or 1,683 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Furnace Green Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 70%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 45%, below the England figure of 69%. Of the 11 results in the table, 1 is above England and 4 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 10th of the 13 practices in Crawley with 50 or more responses. 70% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (71%). 94 patients answered the survey (response rate 27%).
| Survey question | Furnace Green Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 74% | 78% | 77% |
| Easy to contact by phone | 70% | 55% | 57% |
| Easy to contact via the website | 34% | 59% | 58% |
| Easy to contact via the NHS App | 43% | 54% | 54% |
| Reception team helpful | 76% | 86% | 85% |
| Last contact good | 65% | 73% | 73% |
| Wait for appointment about right | 45% | 70% | 69% |
| Listened to well | 88% | 88% | 87% |
| Treated with care and concern | 81% | 88% | 86% |
| Confidence and trust in the clinician | 93% | 94% | 93% |
| Needs met | 82% | 91% | 90% |
In the Friends and Family Test for July 2026, 95% of 243 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Furnace Green Surgery is Good, published in December 2016. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (March 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,904 patients were registered at Furnace Green Surgery in September 2026, down 4.9% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 4.1 full-time-equivalent qualified GPs, there are 1,683 patients per GP, fewer than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 1.6 nurses and 1.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.3 | 6.2 |
| August 2024 | 5.0 | 6.6 |
| August 2025 | 5.0 | 6.2 |
| August 2026 | 4.1 | 7.6 |
From June 2026 to August 2026 the practice recorded 3,027 appointments a month, or 438 per 1,000 registered patients (England: 510). 61% were face to face (England: 63%). 35% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
68% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Furnace Green Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 438 | 521 | 510 |
| Face to face | 61% | 58% | 63% |
| Same day as booked | 35% | 45% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (1.8% against 1.1%), chronic kidney disease (7.3% against 4.6%) and a learning disability (0.9% against 0.6%). The practice's patients live in areas with an average deprivation score of 17.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.1 years for women and 80.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.2% | 15.2% |
| Depression | 18+ yrs | 13.1% | 14.3% |
| Diabetes | 17+ yrs | 9.2% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.3% | 4.6% |
| Asthma | 6+ yrs | 6.8% | 6.6% |
| Cancer | All ages | 4.9% | 3.8% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| COPD | All ages | 2.2% | 1.9% |
| Heart failure | All ages | 1.8% | 1.1% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| Learning disability | All ages | 0.9% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.3% | 74.9% |
Furnace Green Surgery, 50 The Glade, Furnace Green, Crawley, RH10 6JN. Phone: 01293 611063. Website: www.furnace-green-surgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Woodlands & Clerklands Partnership | 0.9 km | 85% |
| Bridge Medical Centre | 1.2 km | 78% |
| Saxonbrook Medical | 1.3 km | 63% |
| Southgate Medical Group | 1.6 km | 80% |
| Pound Hill Medical Group | 1.7 km | 84% |
- Ifield Medical Practice (85% overall experience good)
- Pound Hill Medical Group (84% overall experience good)
- Woodlands & Clerklands Partnership (85% overall experience good)
How do patients rate Furnace Green Surgery?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of Furnace Green Surgery as good, against 77% across England. 70% found it easy to get through by phone.
How many patients are registered at Furnace Green Surgery?
6,904 patients were registered in September 2026, down 4.9% on a year earlier.
What is Furnace Green Surgery's CQC rating?
Good overall, published in December 2016.
How many GPs does Furnace Green Surgery have?
4.1 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,683 patients per GP against 2,171 across England.
Are appointments at Furnace Green Surgery face to face?
61% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Furnace Green Surgery's phone number?
01293 611063.