Saxonbrook Medical, Crawley: patient reviews and CQC rating
Saxonbrook Medical is a GP practice in Crawley with 19,933 registered patients (September 2026). In the 2026 GP Patient Survey, 63% of its patients described their overall experience as good, below the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in April 2022. It has 6.5 full-time-equivalent qualified GPs, or 3,076 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Saxonbrook Medical
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 87%, below the England figure of 93%. Its weakest is the share who found it easy to contact the practice using the NHS App: 34%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 9 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 12th of the 13 practices in Crawley with 50 or more responses. 42% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (70%). 98 patients answered the survey (response rate 24%).
| Survey question | Saxonbrook Medical | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 63% | 78% | 77% |
| Easy to contact by phone | 42% | 55% | 57% |
| Easy to contact via the website | 48% | 59% | 58% |
| Easy to contact via the NHS App | 34% | 54% | 54% |
| Reception team helpful | 67% | 86% | 85% |
| Last contact good | 64% | 73% | 73% |
| Wait for appointment about right | 60% | 70% | 69% |
| Listened to well | 76% | 88% | 87% |
| Treated with care and concern | 73% | 88% | 86% |
| Confidence and trust in the clinician | 87% | 94% | 93% |
| Needs met | 82% | 91% | 90% |
In the Friends and Family Test for July 2026, 95% of 40 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Saxonbrook Medical is Good, published in April 2022. All 5 key questions are rated Good. It held the same rating in the report before (March 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
19,933 patients were registered at Saxonbrook Medical in September 2026, up 2.3% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 6.5 full-time-equivalent qualified GPs, there are 3,076 patients per GP, more than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 2.5 nurses and 13.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.3 | 4.3 |
| August 2024 | 4.3 | 4.3 |
| August 2025 | 5.2 | 5.2 |
| August 2026 | 6.5 | 7.0 |
From June 2026 to August 2026 the practice recorded 15,350 appointments a month, or 770 per 1,000 registered patients (England: 510). 32% were face to face (England: 63%). 64% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
29% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Saxonbrook Medical | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 770 | 521 | 510 |
| Face to face | 32% | 58% | 63% |
| Same day as booked | 64% | 45% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.1% against 0.6%), dementia (0.2% against 0.8%) and osteoporosis (0.5% against 1.2%). The practice's patients live in areas with an average deprivation score of 17.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.3 years for women and 81.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.7% | 15.2% |
| Depression | 18+ yrs | 12.4% | 14.3% |
| Diabetes | 17+ yrs | 7.4% | 7.9% |
| Asthma | 6+ yrs | 6.8% | 6.6% |
| Cancer | All ages | 2.7% | 3.8% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Chronic kidney disease | 18+ yrs | 2.1% | 4.6% |
| COPD | All ages | 1.6% | 1.9% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| Heart failure | All ages | 1.2% | 1.1% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 62.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.6% | 74.9% |
Saxonbrook Medical, Maidenbower Square, Maidenbower, Crawley, RH10 7QH. Phone: 01293 450400. Website: www.saxonbrook.net.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Pound Hill Medical Group | 1.3 km | 84% |
| Furnace Green Surgery | 1.3 km | 74% |
| Bridge Medical Centre | 1.4 km | 78% |
| Woodlands & Clerklands Partnership | 2.2 km | 85% |
| Southgate Medical Group | 2.9 km | 80% |
- Bewbush Medical Centre (72% overall experience good)
- Coachmans Medical Practice (76% overall experience good)
- Gossops Green Medical Centre (75% overall experience good)
How do patients rate Saxonbrook Medical?
In the 2026 GP Patient Survey, 63% of patients described their overall experience of Saxonbrook Medical as good, below the England figure of 77%. 42% found it easy to get through by phone.
How many patients are registered at Saxonbrook Medical?
19,933 patients were registered in September 2026, up 2.3% on a year earlier.
What is Saxonbrook Medical's CQC rating?
Good overall, published in April 2022.
How many GPs does Saxonbrook Medical have?
6.5 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 3,076 patients per GP against 2,171 across England.
Are appointments at Saxonbrook Medical face to face?
32% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Saxonbrook Medical's phone number?
01293 450400.