Modality Mid Sussex, Crawley: patient reviews and CQC rating
Modality Mid Sussex is a GP practice in Crawley with 27,858 registered patients (September 2026). In the 2026 GP Patient Survey, 51% of its patients described their overall experience as good, below the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Inadequate overall, in a report published in September 2023. It has 13.1 full-time-equivalent qualified GPs, or 2,121 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Modality Mid Sussex
Its result closest to England is the share who said their needs were met at their last appointment: 88%, against 90% across England. Its weakest is the share who found it easy to get through to the practice by phone: 21%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 13th of the 13 practices in Crawley with 50 or more responses. 21% found it easy to get through by phone (England: 57%). The overall experience result is 14 points lower than in 2025 (65%). 104 patients answered the survey (response rate 31%).
| Survey question | Modality Mid Sussex | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 51% | 78% | 77% |
| Easy to contact by phone | 21% | 55% | 57% |
| Easy to contact via the website | 51% | 59% | 58% |
| Easy to contact via the NHS App | 35% | 54% | 54% |
| Reception team helpful | 59% | 86% | 85% |
| Last contact good | 44% | 73% | 73% |
| Wait for appointment about right | 41% | 70% | 69% |
| Listened to well | 77% | 88% | 87% |
| Treated with care and concern | 80% | 88% | 86% |
| Confidence and trust in the clinician | 90% | 94% | 93% |
| Needs met | 88% | 91% | 90% |
In the Friends and Family Test for July 2026, 72% of 150 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Modality Mid Sussex is Inadequate, published in September 2023. 2 key questions are rated differently: Caring Good and Effective Requires Improvement. Its previous overall rating was Good (April 2017).
| Key question | Rating |
|---|---|
| Safe | Inadequate |
| Well-led | Inadequate |
| Caring | Good |
| Responsive | Inadequate |
| Effective | Requires Improvement |
27,858 patients were registered at Modality Mid Sussex in September 2026, down 4.6% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 13.1 full-time-equivalent qualified GPs, there are 2,121 patients per GP, close to the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 4.9 nurses and 19.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 9.0 | 10.1 |
| August 2024 | 14.5 | 16.2 |
| August 2025 | 13.0 | 13.0 |
| August 2026 | 13.1 | 14.5 |
From June 2026 to August 2026 the practice recorded 14,063 appointments a month, or 505 per 1,000 registered patients (England: 510). 55% were face to face (England: 63%). 33% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
40% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Modality Mid Sussex | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 505 | 521 | 510 |
| Face to face | 55% | 58% | 63% |
| Same day as booked | 33% | 45% | 45% |
| More than 28 days after booking | 10% | 6% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (7.9% against 4.6%), atrial fibrillation (3.2% against 2.2%) and cancer (5.3% against 3.8%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%) and serious mental illness (0.8% against 1.0%). The practice's patients live in areas with an average deprivation score of 9.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.1 years for women and 81.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.4% | 15.2% |
| Depression | 18+ yrs | 15.4% | 14.3% |
| Chronic kidney disease | 18+ yrs | 7.9% | 4.6% |
| Diabetes | 17+ yrs | 7.4% | 7.9% |
| Asthma | 6+ yrs | 6.8% | 6.6% |
| Cancer | All ages | 5.3% | 3.8% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Atrial fibrillation | All ages | 3.2% | 2.2% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| COPD | All ages | 1.8% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Dementia | All ages | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.5% | 74.9% |
Modality Mid Sussex, Bowers Place, Crawley Down, Crawley, RH10 4HY. Phone: 01342 713031.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr MK Patel and partners | 4.6 km | 80% |
| Pound Hill Medical Group | 5.5 km | 84% |
| Saxonbrook Medical | 5.6 km | 63% |
| Modality East Surrey Medical Practice | 6.2 km | 76% |
| Bridge Medical Centre | 6.2 km | 78% |
- Dr MK Patel and partners (80% overall experience good)
How do patients rate Modality Mid Sussex?
In the 2026 GP Patient Survey, 51% of patients described their overall experience of Modality Mid Sussex as good, below the England figure of 77%. 21% found it easy to get through by phone.
How many patients are registered at Modality Mid Sussex?
27,858 patients were registered in September 2026, down 4.6% on a year earlier.
What is Modality Mid Sussex's CQC rating?
Inadequate overall, published in September 2023.
How many GPs does Modality Mid Sussex have?
13.1 full-time-equivalent qualified GPs (22 qualified GPs by headcount), which is 2,121 patients per GP against 2,171 across England.
Are appointments at Modality Mid Sussex face to face?
55% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Modality Mid Sussex's phone number?
01342 713031.