Dr MK Patel and partners, East Grinstead: patient reviews and CQC rating
Dr MK Patel and partners is a GP practice in East Grinstead with 18,062 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in August 2018. It has 7.6 full-time-equivalent qualified GPs, or 2,391 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr MK Patel and partners
Its best result against England is the share who found the reception and administrative team helpful: 90%, against 85% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 44%, against 54% across England. With 101 responses, none of its 11 results differs from England by more than the survey's margin of error.
52% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (76%). 101 patients answered the survey (response rate 30%).
| Survey question | Dr MK Patel and partners | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 80% | 78% | 77% |
| Easy to contact by phone | 52% | 55% | 57% |
| Easy to contact via the website | 55% | 59% | 58% |
| Easy to contact via the NHS App | 44% | 54% | 54% |
| Reception team helpful | 90% | 86% | 85% |
| Last contact good | 77% | 73% | 73% |
| Wait for appointment about right | 74% | 70% | 69% |
| Listened to well | 90% | 88% | 87% |
| Treated with care and concern | 88% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 94% | 93% |
| Needs met | 86% | 91% | 90% |
CQC's overall rating for Dr MK Patel and partners is Good, published in August 2018. All 5 key questions are rated Good. It held the same rating in the report before (March 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
18,062 patients were registered at Dr MK Patel and partners in September 2026, up 6.1% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 7.6 full-time-equivalent qualified GPs, there are 2,391 patients per GP, more than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 1.5 nurses and 2.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.7 | 10.7 |
| August 2024 | 7.7 | 10.7 |
| August 2025 | 7.1 | 8.0 |
| August 2026 | 7.6 | 12.1 |
From June 2026 to August 2026 the practice recorded 6,663 appointments a month, or 369 per 1,000 registered patients (England: 510). 71% were face to face (England: 63%). 30% took place on the day they were booked and 14% more than 28 days after booking (England: 45% and 5%).
37% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Dr MK Patel and partners | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 369 | 521 | 510 |
| Face to face | 71% | 58% | 63% |
| Same day as booked | 30% | 45% | 45% |
| More than 28 days after booking | 14% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (4.1% against 1.2%), chronic kidney disease (8.1% against 4.6%) and stroke or TIA (2.9% against 1.9%). It has a lower share for palliative or supportive care needs (0.4% against 0.6%). The practice's patients live in areas with an average deprivation score of 8.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.0 years for women and 80.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.3% | 15.2% |
| Depression | 18+ yrs | 15.1% | 14.3% |
| Asthma | 6+ yrs | 8.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 8.1% | 4.6% |
| Diabetes | 17+ yrs | 7.4% | 7.9% |
| Cancer | All ages | 5.5% | 3.8% |
| Osteoporosis | 50+ yrs | 4.1% | 1.2% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Stroke and TIA | All ages | 2.9% | 1.9% |
| COPD | All ages | 1.7% | 1.9% |
| Heart failure | All ages | 1.5% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.9% | 74.9% |
Dr MK Patel and partners, St Michaels Road, East Grinstead, RH19 3GW. Phone: 01342 327555. Website: www.Moatfield.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Modality Mid Sussex | 4.6 km | 51% |
| Lingfield Surgery | 4.6 km | 68% |
| Ashdown Forest Health Centre | 5.0 km | 83% |
| Modality East Surrey Medical Practice | 8.6 km | 76% |
| Edenbridge Medical Practice | 9.6 km | 85% |
- Modality Mid Sussex (51% overall experience good)
How do patients rate Dr MK Patel and partners?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Dr MK Patel and partners as good, against 77% across England. 52% found it easy to get through by phone.
How many patients are registered at Dr MK Patel and partners?
18,062 patients were registered in September 2026, up 6.1% on a year earlier.
What is Dr MK Patel and partners's CQC rating?
Good overall, published in August 2018.
How many GPs does Dr MK Patel and partners have?
7.6 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 2,391 patients per GP against 2,171 across England.
Are appointments at Dr MK Patel and partners face to face?
71% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr MK Patel and partners's phone number?
01342 327555.