Bridge Medical Centre, Crawley: patient reviews and CQC rating
Bridge Medical Centre is a GP practice in Crawley with 13,312 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in November 2018. It has 4.0 full-time-equivalent qualified GPs, or 3,359 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Bridge Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 88%, above the England figure of 69%. Its weakest is the share who said their needs were met at their last appointment: 84%, below the England figure of 90%. Of the 11 results in the table, 3 are above England and 1 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 7th of the 13 practices in Crawley with 50 or more responses. 68% found it easy to get through by phone (England: 57%). The overall experience result is 11 points higher than in 2025 (67%). 95 patients answered the survey (response rate 22%).
| Survey question | Bridge Medical Centre | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 78% | 78% | 77% |
| Easy to contact by phone | 68% | 55% | 57% |
| Easy to contact via the website | 64% | 59% | 58% |
| Easy to contact via the NHS App | 69% | 54% | 54% |
| Reception team helpful | 85% | 86% | 85% |
| Last contact good | 78% | 73% | 73% |
| Wait for appointment about right | 88% | 70% | 69% |
| Listened to well | 83% | 88% | 87% |
| Treated with care and concern | 82% | 88% | 86% |
| Confidence and trust in the clinician | 91% | 94% | 93% |
| Needs met | 84% | 91% | 90% |
In the Friends and Family Test for July 2026, 93% of 236 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Bridge Medical Centre is Good, published in November 2018. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (January 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,312 patients were registered at Bridge Medical Centre in September 2026, up 4.0% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 4.0 full-time-equivalent qualified GPs, there are 3,359 patients per GP, more than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 4.7 nurses and 8.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.4 | 3.4 |
| August 2024 | 3.1 | 3.1 |
| August 2025 | 3.3 | 3.3 |
| August 2026 | 4.0 | 4.0 |
From June 2026 to August 2026 the practice recorded 11,609 appointments a month, or 872 per 1,000 registered patients (England: 510). 39% were face to face (England: 63%). 55% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
28% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Bridge Medical Centre | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 872 | 521 | 510 |
| Face to face | 39% | 58% | 63% |
| Same day as booked | 55% | 45% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.2% against 0.6%), peripheral arterial disease (0.3% against 0.6%) and dementia (0.5% against 0.8%). The practice's patients live in areas with an average deprivation score of 17.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.0 years for women and 80.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 14.2% | 14.3% |
| High blood pressure | All ages | 14.1% | 15.2% |
| Diabetes | 17+ yrs | 8.6% | 7.9% |
| Asthma | 6+ yrs | 6.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.2% | 4.6% |
| Cancer | All ages | 3.2% | 3.8% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| COPD | All ages | 1.4% | 1.9% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Heart failure | All ages | 0.8% | 1.1% |
| Learning disability | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.5% | 74.9% |
Bridge Medical Centre, Wassand Close, Three Bridges, Crawley, RH10 1LL. Phone: 01293 526025. Website: www.bridgemedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Pound Hill Medical Group | 0.7 km | 84% |
| Furnace Green Surgery | 1.2 km | 74% |
| Saxonbrook Medical | 1.4 km | 63% |
| Woodlands & Clerklands Partnership | 2.0 km | 85% |
| Leacroft Medical Practice | 2.3 km | 84% |
- Langley Corner Surgery (79% overall experience good)
- Leacroft Medical Practice (84% overall experience good)
- Southgate Medical Group (80% overall experience good)
How do patients rate Bridge Medical Centre?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Bridge Medical Centre as good, against 77% across England. 68% found it easy to get through by phone.
How many patients are registered at Bridge Medical Centre?
13,312 patients were registered in September 2026, up 4.0% on a year earlier.
What is Bridge Medical Centre's CQC rating?
Good overall, published in November 2018.
How many GPs does Bridge Medical Centre have?
4.0 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 3,359 patients per GP against 2,171 across England.
Are appointments at Bridge Medical Centre face to face?
39% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Bridge Medical Centre's phone number?
01293 526025.