Crawley Care Collaborative PCN: primary care network practices and patient survey
Crawley Care Collaborative PCN is a primary care network of 4 GP practices with 51,937 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England. Its practices have 2,364 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 4 practices in Crawley Care Collaborative PCN with survey results, the share of patients describing their overall experience as good ranges from 78% at Bridge Medical Centre to 84% at Leacroft Medical Practice, with a median of 79% (England: 77%). None differs from England by more than the survey's margin of error. Leacroft Medical Practice has the highest share finding it easy to get through by phone (76%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Leacroft Medical Practice | 15,287 | 84% | 76% | Good | 2,063 |
| Southgate Medical Group | 11,488 | 80% | 56% | Good | 2,387 |
| Langley Corner Surgery | 11,850 | 79% | 53% | Good | 2,050 |
| Bridge Medical Centre | 13,312 | 78% | 68% | Good | 3,359 |
Results for the network as a whole, from 391 responses, against Surrey and Sussex and England.
| Survey question | Crawley Care Collaborative PCN | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 80% | 78% | 77% |
| Easy to contact by phone | 64% | 55% | 57% |
| Easy to contact via the website | 69% | 59% | 58% |
| Easy to contact via the NHS App | 65% | 54% | 54% |
| Reception team helpful | 88% | 86% | 85% |
| Last contact good | 78% | 73% | 73% |
| Wait for appointment about right | 72% | 70% | 69% |
| Listened to well | 86% | 88% | 87% |
| Treated with care and concern | 85% | 88% | 86% |
| Confidence and trust in the clinician | 92% | 94% | 93% |
| Needs met | 89% | 91% | 90% |
There are 2,364 registered patients per full-time-equivalent qualified GP in Crawley Care Collaborative PCN, close to England's 2,171 and Surrey and Sussex's 2,031. Practices recorded 720 appointments a month per 1,000 patients (England: 510), 42% of them face to face. 54% of appointments took place on the day they were booked (England: 45%).
13% of registered patients are aged 65 or over (England: 19%). Lists grew by 0.0% over the year (England: shrank 1.1%).
| Measure | Crawley Care Collaborative PCN | Surrey and Sussex | England |
|---|---|---|---|
| Patients per qualified GP | 2,364 | 2,031 | 2,171 |
| Appointments per 1,000 patients a month | 720 | 521 | 510 |
| Face-to-face appointments | 42% | 58% | 63% |
| Same day as booked | 54% | 45% | 45% |
| Did not attend | 2% | 4% | 4% |
| Patients aged 65 or over | 13% | 22% | 19% |
Relative to England, the register furthest above England's rate at practices in Crawley Care Collaborative PCN is learning disability (1.0% against 0.6%), and the furthest below is palliative care (0.2% against 0.6%).
| Condition register | Age group | Crawley Care Collaborative PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 15.0% | 14.3% | 5,956 |
| High blood pressure | All ages | 13.3% | 15.2% | 6,811 |
| Diabetes | 17+ yrs | 8.9% | 7.9% | 3,568 |
| Asthma | 6+ yrs | 6.9% | 6.6% | 3,272 |
| Chronic kidney disease | 18+ yrs | 4.4% | 4.6% | 1,742 |
| Cancer | All ages | 2.8% | 3.8% | 1,409 |
| Coronary heart disease | All ages | 2.6% | 3.0% | 1,347 |
| COPD | All ages | 1.7% | 1.9% | 871 |
| Atrial fibrillation | All ages | 1.6% | 2.2% | 834 |
| Stroke and TIA | All ages | 1.4% | 1.9% | 729 |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% | 198 |
| Serious mental illness | All ages | 1.0% | 1.0% | 499 |
| Learning disability | All ages | 1.0% | 0.6% | 497 |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% | 339 |
| Heart failure | All ages | 0.8% | 1.1% | 417 |
| Epilepsy | 18+ yrs | 0.8% | 0.8% | 321 |
| Dementia | All ages | 0.5% | 0.8% | 278 |
| Peripheral arterial disease | All ages | 0.4% | 0.6% | 200 |
| Palliative care | All ages | 0.2% | 0.6% | 113 |
- Alps Group PCN (4 practices)
- East & Central Brighton PCN (9 practices)
- Eastbourne East PCN (3 practices)
- Hailsham PCN (2 practices)
- Healthy Crawley PCN (4 practices)
- South Crawley PCN (4 practices)
- Victoria Eastbourne PCN (4 practices)
- West Hove PCN (4 practices)
Which practices are in Crawley Care Collaborative PCN?
Bridge Medical Centre, Langley Corner Surgery, Leacroft Medical Practice and Southgate Medical Group.
How do patients rate Crawley Care Collaborative PCN?
80% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Crawley Care Collaborative PCN cover?
51,937 registered patients across 4 practices in September 2026.
How many patients per GP does Crawley Care Collaborative PCN have?
2,364 per full-time-equivalent qualified GP, against 2,171 across England.