Leacroft Medical Practice, Crawley: patient reviews and CQC rating
Leacroft Medical Practice is a GP practice in Crawley with 15,287 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in November 2019. It has 7.4 full-time-equivalent qualified GPs, or 2,063 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Leacroft Medical Practice
Its best result against England is the share who found it easy to contact the practice through its website: 85%, above the England figure of 58%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 92%, against 93% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 3rd of the 13 practices in Crawley with 50 or more responses. 76% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (78%). 94 patients answered the survey (response rate 20%).
| Survey question | Leacroft Medical Practice | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 84% | 78% | 77% |
| Easy to contact by phone | 76% | 55% | 57% |
| Easy to contact via the website | 85% | 59% | 58% |
| Easy to contact via the NHS App | 80% | 54% | 54% |
| Reception team helpful | 91% | 86% | 85% |
| Last contact good | 89% | 73% | 73% |
| Wait for appointment about right | 74% | 70% | 69% |
| Listened to well | 89% | 88% | 87% |
| Treated with care and concern | 89% | 88% | 86% |
| Confidence and trust in the clinician | 92% | 94% | 93% |
| Needs met | 93% | 91% | 90% |
In the Friends and Family Test for July 2026, 95% of 365 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Leacroft Medical Practice is Good, published in November 2019. All 5 key questions are rated Good. It held the same rating in the report before (April 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
15,287 patients were registered at Leacroft Medical Practice in September 2026, almost the same as a year earlier.
11% of its patients are aged 65 or over, against 19% across England. With 7.4 full-time-equivalent qualified GPs, there are 2,063 patients per GP, close to the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 6.4 nurses and 5.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.3 | 7.2 |
| August 2024 | 6.0 | 7.1 |
| August 2025 | 7.4 | 7.4 |
| August 2026 | 7.4 | 8.5 |
From June 2026 to August 2026 the practice recorded 10,566 appointments a month, or 691 per 1,000 registered patients (England: 510). 34% were face to face (England: 63%). 68% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Leacroft Medical Practice | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 691 | 521 | 510 |
| Face to face | 34% | 58% | 63% |
| Same day as booked | 68% | 45% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (0.8% against 0.6%) and diabetes (9.6% against 7.9%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), dementia (0.3% against 0.8%) and cancer (2.0% against 3.8%). The practice's patients live in areas with an average deprivation score of 22.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.1 years for women and 79.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.0% | 15.2% |
| Depression | 18+ yrs | 11.5% | 14.3% |
| Diabetes | 17+ yrs | 9.6% | 7.9% |
| Asthma | 6+ yrs | 6.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.9% | 4.6% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Cancer | All ages | 2.0% | 3.8% |
| COPD | All ages | 1.6% | 1.9% |
| Osteoporosis | 50+ yrs | 1.4% | 1.2% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Atrial fibrillation | All ages | 1.2% | 2.2% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Learning disability | All ages | 0.8% | 0.6% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 53.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.9% | 74.9% |
Leacroft Medical Practice, Langley House, Langley Drive, Crawley, RH11 7TF. Phone: 01293 574747. Website: www.leacroft.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Langley Corner Surgery | 1.2 km | 79% |
| Ifield Medical Practice | 1.3 km | 85% |
| Bridge Medical Centre | 2.3 km | 78% |
| Gossops Green Medical Centre | 2.6 km | 75% |
| Woodlands & Clerklands Partnership | 2.7 km | 85% |
- Bridge Medical Centre (78% overall experience good)
- Langley Corner Surgery (79% overall experience good)
- Southgate Medical Group (80% overall experience good)
How do patients rate Leacroft Medical Practice?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of Leacroft Medical Practice as good, against 77% across England. 76% found it easy to get through by phone.
How many patients are registered at Leacroft Medical Practice?
15,287 patients were registered in September 2026, down 0.3% on a year earlier.
What is Leacroft Medical Practice's CQC rating?
Good overall, published in November 2019.
How many GPs does Leacroft Medical Practice have?
7.4 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 2,063 patients per GP against 2,171 across England.
Are appointments at Leacroft Medical Practice face to face?
34% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Leacroft Medical Practice's phone number?
01293 574747.