Ifield Medical Practice, Crawley: patient reviews and CQC rating
Ifield Medical Practice is a GP practice in Crawley with 10,866 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in April 2022. It has 3.6 full-time-equivalent qualified GPs, or 3,026 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Ifield Medical Practice
Its best result against England is the share who found it easy to contact the practice through its website: 80%, above the England figure of 58%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 89%, against 93% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 2nd of the 13 practices in Crawley with 50 or more responses. 74% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (78%). 115 patients answered the survey (response rate 20%).
| Survey question | Ifield Medical Practice | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 85% | 78% | 77% |
| Easy to contact by phone | 74% | 55% | 57% |
| Easy to contact via the website | 80% | 59% | 58% |
| Easy to contact via the NHS App | 66% | 54% | 54% |
| Reception team helpful | 94% | 86% | 85% |
| Last contact good | 79% | 73% | 73% |
| Wait for appointment about right | 89% | 70% | 69% |
| Listened to well | 86% | 88% | 87% |
| Treated with care and concern | 85% | 88% | 86% |
| Confidence and trust in the clinician | 89% | 94% | 93% |
| Needs met | 93% | 91% | 90% |
In the Friends and Family Test for July 2026, 99% of 198 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Ifield Medical Practice is Good, published in April 2022. One key question is rated differently: Safe Requires Improvement. It held the same rating in the report before (January 2019).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,866 patients were registered at Ifield Medical Practice in September 2026, down 1.6% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 3.6 full-time-equivalent qualified GPs, there are 3,026 patients per GP, more than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 2.1 nurses and 1.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.6 | 5.4 |
| August 2024 | 3.6 | 9.4 |
| August 2025 | 3.6 | 5.3 |
| August 2026 | 3.6 | 9.4 |
From June 2026 to August 2026 the practice recorded 5,221 appointments a month, or 480 per 1,000 registered patients (England: 510). 46% were face to face (England: 63%). 57% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Ifield Medical Practice | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 480 | 521 | 510 |
| Face to face | 46% | 58% | 63% |
| Same day as booked | 57% | 45% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.3% against 1.2%), coronary heart disease (3.9% against 3.0%) and chronic kidney disease (5.9% against 4.6%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%), dementia (0.3% against 0.8%) and atrial fibrillation (1.5% against 2.2%). The practice's patients live in areas with an average deprivation score of 21.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.2 years for women and 79.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 14.1% | 14.3% |
| High blood pressure | All ages | 13.1% | 15.2% |
| Diabetes | 17+ yrs | 8.6% | 7.9% |
| Asthma | 6+ yrs | 6.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.9% | 4.6% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| Cancer | All ages | 3.5% | 3.8% |
| Osteoporosis | 50+ yrs | 2.3% | 1.2% |
| COPD | All ages | 2.0% | 1.9% |
| Atrial fibrillation | All ages | 1.5% | 2.2% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Learning disability | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 58.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 63.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.0% | 74.9% |
Ifield Medical Practice, Lady Margaret Road, Ifield, Crawley, RH11 0BF. Phone: 01293 596563. Website: www.ifieldmedicalpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Langley Corner Surgery | 0.5 km | 79% |
| Leacroft Medical Practice | 1.3 km | 84% |
| Gossops Green Medical Centre | 1.6 km | 75% |
| Bewbush Medical Centre | 2.1 km | 72% |
| Southgate Medical Group | 2.4 km | 80% |
- Furnace Green Surgery (74% overall experience good)
- Pound Hill Medical Group (84% overall experience good)
- Woodlands & Clerklands Partnership (85% overall experience good)
How do patients rate Ifield Medical Practice?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of Ifield Medical Practice as good, above the England figure of 77%. 74% found it easy to get through by phone.
How many patients are registered at Ifield Medical Practice?
10,866 patients were registered in September 2026, down 1.6% on a year earlier.
What is Ifield Medical Practice's CQC rating?
Good overall, published in April 2022.
How many GPs does Ifield Medical Practice have?
3.6 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 3,026 patients per GP against 2,171 across England.
Are appointments at Ifield Medical Practice face to face?
46% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Ifield Medical Practice's phone number?
01293 596563.