Woodlands & Clerklands Partnership, Crawley: patient reviews and CQC rating

What patients say about Woodlands & Clerklands Partnership

Its best result against England is the share who said the wait for their last appointment was about right: 87%, above the England figure of 69%. Its result closest to England is the share who said they were treated with care and concern: 88%, against 86% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.

On overall experience it is 1st of the 13 practices in Crawley with 50 or more responses. 66% found it easy to get through by phone (England: 57%). The overall experience result is 13 points higher than in 2025 (72%). 95 patients answered the survey (response rate 23%).

In the Friends and Family Test for July 2026, 94% of 508 responses rated the practice good or very good (England: 92%).

CQC's overall rating for Woodlands & Clerklands Partnership is Good, published in June 2016. One key question is rated differently: Well-led Outstanding.

17,453 patients were registered at Woodlands & Clerklands Partnership in September 2026, almost the same as a year earlier.

15% of its patients are aged 65 or over, against 19% across England. With 8.8 full-time-equivalent qualified GPs, there are 1,988 patients per GP, close to the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 2.1 nurses and 4.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).

From June 2026 to August 2026 the practice recorded 7,522 appointments a month, or 431 per 1,000 registered patients (England: 510). 71% were face to face (England: 63%). 30% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).

46% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.

Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.1% against 0.6%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), peripheral arterial disease (0.4% against 0.6%) and serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 17.3 (England: 21.8; higher is more deprived).

Life expectancy for its patients' neighbourhoods is 84.1 years for women and 80.3 for men (England: 83.0 and 79.1).

45% of the practice's patients live in the RH6 postcode district, followed by RH10 (39%), RH11 (11%) and TN6 (4%). 49% live in Crawley, the council area the practice is in.

Woodlands & Clerklands Partnership, Woodlands Surgery, Tilgate Way, Tilgate, Crawley, RH10 5BW. Phone: 01293 820833. Website: www.woodlands-clerklandspartnership.co.uk.