Oxted Health Centre, Oxted: patient reviews and CQC rating
Oxted Health Centre is a GP practice in Oxted with 16,842 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in May 2019. It has 8.5 full-time-equivalent qualified GPs, or 1,984 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Oxted Health Centre
Its best result against England is the share who had confidence and trust in the healthcare professional they saw: 98%, above the England figure of 93%. Its weakest is the share who found it easy to get through to the practice by phone: 42%, below the England figure of 57%. Of the 11 results in the table, 1 is above England and 3 below by more than the survey's margin of error, and 7 within it.
42% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (75%). 112 patients answered the survey (response rate 33%).
| Survey question | Oxted Health Centre | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 68% | 78% | 77% |
| Easy to contact by phone | 42% | 55% | 57% |
| Easy to contact via the website | 52% | 59% | 58% |
| Easy to contact via the NHS App | 52% | 54% | 54% |
| Reception team helpful | 83% | 86% | 85% |
| Last contact good | 62% | 73% | 73% |
| Wait for appointment about right | 72% | 70% | 69% |
| Listened to well | 85% | 88% | 87% |
| Treated with care and concern | 83% | 88% | 86% |
| Confidence and trust in the clinician | 98% | 94% | 93% |
| Needs met | 88% | 91% | 90% |
In the Friends and Family Test for July 2026, 94% of 410 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Oxted Health Centre is Good, published in May 2019. All 5 key questions are rated Good. It held the same rating in the report before (June 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
16,842 patients were registered at Oxted Health Centre in September 2026, down 1.0% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 8.5 full-time-equivalent qualified GPs, there are 1,984 patients per GP, close to the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 2.2 nurses and 3.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.5 | 9.6 |
| August 2024 | 8.5 | 9.0 |
| August 2025 | 8.5 | 8.5 |
| August 2026 | 8.5 | 8.5 |
From June 2026 to August 2026 the practice recorded 7,211 appointments a month, or 428 per 1,000 registered patients (England: 510). 88% were face to face (England: 63%). 23% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
27% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Oxted Health Centre | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 428 | 521 | 510 |
| Face to face | 88% | 58% | 63% |
| Same day as booked | 23% | 45% | 45% |
| More than 28 days after booking | 7% | 6% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (4.1% against 1.2%), dementia (1.3% against 0.8%) and cancer (6.2% against 3.8%). It has a lower share for serious mental illness (0.6% against 1.0%), palliative or supportive care needs (0.4% against 0.6%) and diabetes (5.6% against 7.9%). The practice's patients live in areas with an average deprivation score of 10.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.1 years for women and 82.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.9% | 15.2% |
| Depression | 18+ yrs | 11.6% | 14.3% |
| Chronic kidney disease | 18+ yrs | 7.0% | 4.6% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Cancer | All ages | 6.2% | 3.8% |
| Diabetes | 17+ yrs | 5.6% | 7.9% |
| Osteoporosis | 50+ yrs | 4.1% | 1.2% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Atrial fibrillation | All ages | 3.3% | 2.2% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Heart failure | All ages | 1.5% | 1.1% |
| Dementia | All ages | 1.3% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.6% | 74.9% |
Oxted Health Centre, 10 Gresham Road, Oxted, RH8 0BQ. Phone: 01883 734000. Website: www.oxtedhealthcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Pond Tail Surgery | 4.8 km | 92% |
| Westerham Practice | 5.0 km | 70% |
| Stock Hill Surgery | 6.4 km | 83% |
| Norheads Lane Surgery | 6.6 km | 74% |
| Elizabeth House Medical Practice | 6.6 km | 91% |
- Lingfield Surgery (68% overall experience good)
- Pond Tail Surgery (92% overall experience good)
How do patients rate Oxted Health Centre?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of Oxted Health Centre as good, below the England figure of 77%. 42% found it easy to get through by phone.
How many patients are registered at Oxted Health Centre?
16,842 patients were registered in September 2026, down 1.0% on a year earlier.
What is Oxted Health Centre's CQC rating?
Good overall, published in May 2019.
How many GPs does Oxted Health Centre have?
8.5 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 1,984 patients per GP against 2,171 across England.
Are appointments at Oxted Health Centre face to face?
88% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Oxted Health Centre's phone number?
01883 734000.