Westerham Practice, Westerham: patient reviews and CQC rating
Westerham Practice is a GP practice in Westerham with 8,411 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, against 77% across England (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 5.2 full-time-equivalent qualified GPs, or 1,633 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Westerham Practice
Its best result against England is the share who found it easy to contact the practice using the NHS App: 60%, against 54% across England. Its weakest is the share who described their overall experience of the practice as good: 70%, against 77% across England. With 114 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 3rd of the 3 practices in Westerham with 50 or more responses. 56% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (77%). 114 patients answered the survey (response rate 34%).
| Survey question | Westerham Practice | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 70% | 73% | 77% |
| Easy to contact by phone | 56% | 48% | 57% |
| Easy to contact via the website | 53% | 52% | 58% |
| Easy to contact via the NHS App | 60% | 50% | 54% |
| Reception team helpful | 85% | 82% | 85% |
| Last contact good | 73% | 67% | 73% |
| Wait for appointment about right | 70% | 65% | 69% |
| Listened to well | 85% | 85% | 87% |
| Treated with care and concern | 87% | 84% | 86% |
| Confidence and trust in the clinician | 95% | 91% | 93% |
| Needs met | 91% | 89% | 90% |
In the Friends and Family Test for July 2026, 95% of 131 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Westerham Practice is Good, published in March 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,411 patients were registered at Westerham Practice in September 2026, almost the same as a year earlier.
25% of its patients are aged 65 or over, against 19% across England. With 5.2 full-time-equivalent qualified GPs, there are 1,633 patients per GP, fewer than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 2.2 nurses and 2.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.3 | 4.3 |
| August 2024 | 4.6 | 6.5 |
| August 2025 | 4.4 | 5.1 |
| August 2026 | 5.2 | 5.2 |
From June 2026 to August 2026 the practice recorded 3,898 appointments a month, or 463 per 1,000 registered patients (England: 510). 59% were face to face (England: 63%). 35% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Westerham Practice | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 463 | 457 | 510 |
| Face to face | 59% | 62% | 63% |
| Same day as booked | 35% | 41% | 45% |
| More than 28 days after booking | 9% | 7% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (6.0% against 3.8%), chronic kidney disease (7.3% against 4.6%) and atrial fibrillation (3.3% against 2.2%). It has a lower share for a learning disability (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 14.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.4 years for women and 82.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.0% | 15.2% |
| Depression | 18+ yrs | 14.5% | 14.3% |
| Chronic kidney disease | 18+ yrs | 7.3% | 4.6% |
| Diabetes | 17+ yrs | 7.2% | 7.9% |
| Asthma | 6+ yrs | 6.1% | 6.6% |
| Cancer | All ages | 6.0% | 3.8% |
| Atrial fibrillation | All ages | 3.3% | 2.2% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| COPD | All ages | 1.8% | 1.9% |
| Heart failure | All ages | 1.1% | 1.1% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Dementia | All ages | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.9% | 74.9% |
Westerham Practice, Russell House, Barleys Meadow, Market Square, Westerham, TN16 1RB. Phone: 01959 564949. Website: www.thewesterhampractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Oxted Health Centre | 5.0 km | 68% |
| Stock Hill Surgery | 5.7 km | 83% |
| Norheads Lane Surgery | 6.1 km | 74% |
| Edenbridge Medical Practice | 7.1 km | 85% |
| Amherst Medical Practice | 8.2 km | 86% |
- Amherst Medical Practice (86% overall experience good)
- Borough Green Medical Practice (88% overall experience good)
- Edenbridge Medical Practice (85% overall experience good)
- Otford Medical Practice (69% overall experience good)
- South Park Medical Practice (70% overall experience good)
- St John's Medical Practice (67% overall experience good)
- Town Medical Centre (90% overall experience good)
How do patients rate Westerham Practice?
In the 2026 GP Patient Survey, 70% of patients described their overall experience of Westerham Practice as good, against 77% across England. 56% found it easy to get through by phone.
How many patients are registered at Westerham Practice?
8,411 patients were registered in September 2026, up 0.5% on a year earlier.
What is Westerham Practice's CQC rating?
Good overall, published in March 2017.
How many GPs does Westerham Practice have?
5.2 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,633 patients per GP against 2,171 across England.
Are appointments at Westerham Practice face to face?
59% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Westerham Practice's phone number?
01959 564949.