Otford Medical Practice, Sevenoaks: patient reviews and CQC rating
Otford Medical Practice is a GP practice in Sevenoaks with 11,746 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, against 77% across England (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in March 2019. It has 6.0 full-time-equivalent qualified GPs, or 1,953 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Otford Medical Practice
Its best result against England is the share who found it easy to contact the practice through its website: 70%, above the England figure of 58%. Its weakest is the share who found it easy to contact the practice using the NHS App: 39%, below the England figure of 54%. Of the 11 results in the table, 1 is above England and 4 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 5th of the 6 practices in Sevenoaks with 50 or more responses. 59% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (73%). 99 patients answered the survey (response rate 28%).
| Survey question | Otford Medical Practice | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 69% | 73% | 77% |
| Easy to contact by phone | 59% | 48% | 57% |
| Easy to contact via the website | 70% | 52% | 58% |
| Easy to contact via the NHS App | 39% | 50% | 54% |
| Reception team helpful | 76% | 82% | 85% |
| Last contact good | 63% | 67% | 73% |
| Wait for appointment about right | 69% | 65% | 69% |
| Listened to well | 78% | 85% | 87% |
| Treated with care and concern | 81% | 84% | 86% |
| Confidence and trust in the clinician | 89% | 91% | 93% |
| Needs met | 88% | 89% | 90% |
In the Friends and Family Test for July 2026, 87% of 116 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Otford Medical Practice is Good, published in March 2019. All 5 key questions are rated Good. It held the same rating in the report before (November 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,746 patients were registered at Otford Medical Practice in September 2026, up 2.0% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 6.0 full-time-equivalent qualified GPs, there are 1,953 patients per GP, fewer than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 1.9 nurses and 1.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.0 | 5.0 |
| August 2024 | 5.8 | 5.8 |
| August 2025 | 5.8 | 5.8 |
| August 2026 | 6.0 | 6.9 |
From June 2026 to August 2026 the practice recorded 3,754 appointments a month, or 320 per 1,000 registered patients (England: 510). 70% were face to face (England: 63%). 59% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
66% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Otford Medical Practice | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 320 | 457 | 510 |
| Face to face | 70% | 62% | 63% |
| Same day as booked | 59% | 41% | 45% |
| More than 28 days after booking | 4% | 7% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (3.7% against 2.2%), dementia (1.2% against 0.8%) and chronic kidney disease (6.7% against 4.6%). It has a lower share for a learning disability (0.3% against 0.6%), serious mental illness (0.7% against 1.0%) and COPD (1.4% against 1.9%). The practice's patients live in areas with an average deprivation score of 11.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.9 years for women and 83.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.7% | 15.2% |
| Depression | 18+ yrs | 15.7% | 14.3% |
| Diabetes | 17+ yrs | 6.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.7% | 4.6% |
| Asthma | 6+ yrs | 6.1% | 6.6% |
| Cancer | All ages | 5.4% | 3.8% |
| Atrial fibrillation | All ages | 3.7% | 2.2% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Osteoporosis | 50+ yrs | 1.4% | 1.2% |
| COPD | All ages | 1.4% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Dementia | All ages | 1.2% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.9% | 74.9% |
Otford Medical Practice, Leonard Avenue, Otford, Sevenoaks, TN14 5RB. Phone: 01959 524633. Website: www.otfordmedicalpractice.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| St John's Medical Practice | 3.2 km | 67% |
| Amherst Medical Practice | 4.1 km | 86% |
| Town Medical Centre | 4.7 km | 90% |
| South Park Medical Practice | 4.8 km | 70% |
| Braeside Surgery | 7.5 km | 60% |
- Amherst Medical Practice (86% overall experience good)
- Borough Green Medical Practice (88% overall experience good)
- Edenbridge Medical Practice (85% overall experience good)
- South Park Medical Practice (70% overall experience good)
- St John's Medical Practice (67% overall experience good)
- Town Medical Centre (90% overall experience good)
- Westerham Practice (70% overall experience good)
How do patients rate Otford Medical Practice?
In the 2026 GP Patient Survey, 69% of patients described their overall experience of Otford Medical Practice as good, against 77% across England. 59% found it easy to get through by phone.
How many patients are registered at Otford Medical Practice?
11,746 patients were registered in September 2026, up 2.0% on a year earlier.
What is Otford Medical Practice's CQC rating?
Good overall, published in March 2019.
How many GPs does Otford Medical Practice have?
6.0 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,953 patients per GP against 2,171 across England.
Are appointments at Otford Medical Practice face to face?
70% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Otford Medical Practice's phone number?
01959 524633.