Braeside Surgery, Dartford: patient reviews and CQC rating
Braeside Surgery is a GP practice in Dartford with 12,293 registered patients (September 2026). In the 2026 GP Patient Survey, 60% of its patients described their overall experience as good, below the England figure of 77% (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in February 2019. It has 3.7 full-time-equivalent qualified GPs, or 3,320 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Braeside Surgery
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 93%, against 93% across England. Its weakest is the share who said the wait for their last appointment was about right: 40%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 7th of the 9 practices in Dartford with 50 or more responses. 42% found it easy to get through by phone (England: 57%). The overall experience result is 14 points higher than in 2025 (46%). 108 patients answered the survey (response rate 29%).
| Survey question | Braeside Surgery | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 60% | 73% | 77% |
| Easy to contact by phone | 42% | 48% | 57% |
| Easy to contact via the website | 56% | 52% | 58% |
| Easy to contact via the NHS App | 39% | 50% | 54% |
| Reception team helpful | 76% | 82% | 85% |
| Last contact good | 56% | 67% | 73% |
| Wait for appointment about right | 40% | 65% | 69% |
| Listened to well | 84% | 85% | 87% |
| Treated with care and concern | 85% | 84% | 86% |
| Confidence and trust in the clinician | 93% | 91% | 93% |
| Needs met | 85% | 89% | 90% |
In the Friends and Family Test for July 2026, 90% of 99 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Braeside Surgery is Good, published in February 2019. All 5 key questions are rated Good. It held the same rating in the report before (August 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,293 patients were registered at Braeside Surgery in September 2026, down 1.5% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 3.7 full-time-equivalent qualified GPs, there are 3,320 patients per GP, more than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 3.1 nurses and 9.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.4 | 1.4 |
| August 2024 | 1.4 | 1.4 |
| August 2025 | 4.1 | 4.1 |
| August 2026 | 3.7 | 3.7 |
From June 2026 to August 2026 the practice recorded 10,280 appointments a month, or 836 per 1,000 registered patients (England: 510). 32% were face to face (England: 63%). 33% took place on the day they were booked and 15% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Braeside Surgery | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 836 | 457 | 510 |
| Face to face | 32% | 62% | 63% |
| Same day as booked | 33% | 41% | 45% |
| More than 28 days after booking | 15% | 7% | 5% |
| Did not attend | 2% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (2.1% against 0.6%), cancer (5.3% against 3.8%) and high blood pressure (20.9% against 15.2%). It has a lower share for serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 17.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.4 years for women and 80.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.9% | 15.2% |
| Depression | 18+ yrs | 16.3% | 14.3% |
| Diabetes | 17+ yrs | 7.0% | 7.9% |
| Asthma | 6+ yrs | 5.3% | 6.6% |
| Cancer | All ages | 5.3% | 3.8% |
| Chronic kidney disease | 18+ yrs | 5.1% | 4.6% |
| Atrial fibrillation | All ages | 3.1% | 2.2% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Palliative care | All ages | 2.1% | 0.6% |
| COPD | All ages | 1.8% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Heart failure | All ages | 1.2% | 1.1% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Dementia | All ages | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Learning disability | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.6% | 74.9% |
Braeside Surgery, The Surgery, Braeside, Gorse Hill, Farningham, Dartford, DA4 0JU. Phone: 01322 862110. Website: www.braesidesurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Cedars Surgery | 4.5 km | 73% |
| Jubilee Medical Group | 5.4 km | 64% |
| Swanscombe Health Centre | 6.6 km | 71% |
| Dartford East Health Centre | 7.1 km | 79% |
| Pilgrims Way Surgery | 7.1 km | 62% |
- The Cedars Surgery (73% overall experience good)
How do patients rate Braeside Surgery?
In the 2026 GP Patient Survey, 60% of patients described their overall experience of Braeside Surgery as good, below the England figure of 77%. 42% found it easy to get through by phone.
How many patients are registered at Braeside Surgery?
12,293 patients were registered in September 2026, down 1.5% on a year earlier.
What is Braeside Surgery's CQC rating?
Good overall, published in February 2019.
How many GPs does Braeside Surgery have?
3.7 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 3,320 patients per GP against 2,171 across England.
Are appointments at Braeside Surgery face to face?
32% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Braeside Surgery's phone number?
01322 862110.