Town Medical Centre, Sevenoaks: patient reviews and CQC rating
Town Medical Centre is a GP practice in Sevenoaks with 7,047 registered patients (September 2026). In the 2026 GP Patient Survey, 90% of its patients described their overall experience as good, above the England figure of 77% (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in October 2017. It has 2.4 full-time-equivalent qualified GPs, or 2,937 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Town Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 75%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 42%, against 58% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 1st of the 6 practices in Sevenoaks with 50 or more responses. 75% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (92%). 104 patients answered the survey (response rate 28%).
| Survey question | Town Medical Centre | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 90% | 73% | 77% |
| Easy to contact by phone | 75% | 48% | 57% |
| Easy to contact via the website | 42% | 52% | 58% |
| Easy to contact via the NHS App | 64% | 50% | 54% |
| Reception team helpful | 98% | 82% | 85% |
| Last contact good | 84% | 67% | 73% |
| Wait for appointment about right | 84% | 65% | 69% |
| Listened to well | 96% | 85% | 87% |
| Treated with care and concern | 94% | 84% | 86% |
| Confidence and trust in the clinician | 97% | 91% | 93% |
| Needs met | 97% | 89% | 90% |
In the Friends and Family Test for July 2026, 98% of 50 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Town Medical Centre is Good, published in October 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (March 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,047 patients were registered at Town Medical Centre in September 2026, down 4.2% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 2.4 full-time-equivalent qualified GPs, there are 2,937 patients per GP, more than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 1.2 nurses and 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.0 | 3.0 |
| August 2024 | 3.0 | 3.0 |
| August 2025 | 1.7 | 1.7 |
| August 2026 | 2.4 | 2.4 |
From June 2026 to August 2026 the practice recorded 1,761 appointments a month, or 250 per 1,000 registered patients (England: 510). 78% were face to face (England: 63%). 49% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
75% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Town Medical Centre | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 250 | 457 | 510 |
| Face to face | 78% | 62% | 63% |
| Same day as booked | 49% | 41% | 45% |
| More than 28 days after booking | 4% | 7% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a lower share of patients for a learning disability (0.2% against 0.6%), peripheral arterial disease (0.2% against 0.6%) and COPD (0.8% against 1.9%). The practice's patients live in areas with an average deprivation score of 7.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.7 years for women and 82.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.6% | 15.2% |
| Depression | 18+ yrs | 10.0% | 14.3% |
| Diabetes | 17+ yrs | 5.4% | 7.9% |
| Asthma | 6+ yrs | 5.3% | 6.6% |
| Cancer | All ages | 3.7% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.1% | 4.6% |
| Coronary heart disease | All ages | 1.9% | 3.0% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| COPD | All ages | 0.8% | 1.9% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Heart failure | All ages | 0.7% | 1.1% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.4% | 74.9% |
Town Medical Centre, 25 London Road, Sevenoaks, TN13 1AR. Phone: 01732 454545. Website: www.townmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| South Park Medical Practice | 0.2 km | 70% |
| Amherst Medical Practice | 0.7 km | 86% |
| St John's Medical Practice | 1.6 km | 67% |
| Otford Medical Practice | 4.7 km | 69% |
| Hildenborough & Tonbridge Medical Group | 7.2 km | 78% |
- Amherst Medical Practice (86% overall experience good)
- Borough Green Medical Practice (88% overall experience good)
- Edenbridge Medical Practice (85% overall experience good)
- Otford Medical Practice (69% overall experience good)
- South Park Medical Practice (70% overall experience good)
- St John's Medical Practice (67% overall experience good)
- Westerham Practice (70% overall experience good)
How do patients rate Town Medical Centre?
In the 2026 GP Patient Survey, 90% of patients described their overall experience of Town Medical Centre as good, above the England figure of 77%. 75% found it easy to get through by phone.
How many patients are registered at Town Medical Centre?
7,047 patients were registered in September 2026, down 4.2% on a year earlier.
What is Town Medical Centre's CQC rating?
Good overall, published in October 2017.
How many GPs does Town Medical Centre have?
2.4 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,937 patients per GP against 2,171 across England.
Are appointments at Town Medical Centre face to face?
78% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Town Medical Centre's phone number?
01732 454545.