Norheads Lane Surgery, Westerham: patient reviews and CQC rating
Norheads Lane Surgery is a GP practice in Westerham with 3,803 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in September 2017. It has 1.9 full-time-equivalent qualified GPs, or 1,981 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Norheads Lane Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 70%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 47%, against 54% across England. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 2nd of the 3 practices in Westerham with 50 or more responses. 70% found it easy to get through by phone (England: 57%). The overall experience result is 9 points lower than in 2025 (83%). 96 patients answered the survey (response rate 21%).
| Survey question | Norheads Lane Surgery | South East London | England |
|---|---|---|---|
| Overall experience good | 74% | 76% | 77% |
| Easy to contact by phone | 70% | 57% | 57% |
| Easy to contact via the website | 59% | 58% | 58% |
| Easy to contact via the NHS App | 47% | 55% | 54% |
| Reception team helpful | 88% | 85% | 85% |
| Last contact good | 74% | 73% | 73% |
| Wait for appointment about right | 62% | 65% | 69% |
| Listened to well | 82% | 85% | 87% |
| Treated with care and concern | 82% | 84% | 86% |
| Confidence and trust in the clinician | 87% | 92% | 93% |
| Needs met | 86% | 89% | 90% |
In the Friends and Family Test for July 2026, 92% of 95 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Norheads Lane Surgery is Good, published in September 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,803 patients were registered at Norheads Lane Surgery in September 2026, almost the same as a year earlier.
18% of its patients are aged 65 or over, against 19% across England. With 1.9 full-time-equivalent qualified GPs, there are 1,981 patients per GP, close to the England figure of 2,171 and South East London's 2,350.
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.9 | 1.9 |
| August 2024 | 1.9 | 1.9 |
| August 2025 | 1.9 | 1.9 |
| August 2026 | 1.9 | 1.9 |
From June 2026 to August 2026 the practice recorded 1,160 appointments a month, or 305 per 1,000 registered patients (England: 510). 81% were face to face (England: 63%). 16% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
49% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Norheads Lane Surgery | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 305 | 399 | 510 |
| Face to face | 81% | 54% | 63% |
| Same day as booked | 16% | 45% | 45% |
| More than 28 days after booking | 8% | 2% | 5% |
| Did not attend | 6% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (6.9% against 4.6%) and depression (17.2% against 14.3%). The practice's patients live in areas with an average deprivation score of 11.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 86.0 years for women and 83.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.2% | 14.3% |
| High blood pressure | All ages | 15.4% | 15.2% |
| Chronic kidney disease | 18+ yrs | 6.9% | 4.6% |
| Diabetes | 17+ yrs | 6.8% | 7.9% |
| Asthma | 6+ yrs | 5.8% | 6.6% |
| Cancer | All ages | 4.0% | 3.8% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Atrial fibrillation | All ages | 1.7% | 2.2% |
| COPD | All ages | 1.3% | 1.9% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Heart failure | All ages | 0.9% | 1.1% |
| Dementia | All ages | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Palliative care | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 83.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.0% | 74.9% |
Norheads Lane Surgery, 14A Norheads Lane, Biggin Hill, Westerham, TN16 3XS. Phone: 01959 574488.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Stock Hill Surgery | 0.4 km | 83% |
| New Addington Group Practice | 4.6 km | 77% |
| Addington Medical Practice | 4.6 km | 92% |
| Headley Drive Surgery | 5.2 km | 88% |
| Elizabeth House Medical Practice | 5.4 km | 91% |
- Crown Medical Centre (75% overall experience good)
- Stock Hill Surgery (83% overall experience good)
- Summercroft Surgery (73% overall experience good)
- The Bromley Common Practice (71% overall experience good)
How do patients rate Norheads Lane Surgery?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of Norheads Lane Surgery as good, against 77% across England. 70% found it easy to get through by phone.
How many patients are registered at Norheads Lane Surgery?
3,803 patients were registered in September 2026, down 0.3% on a year earlier.
What is Norheads Lane Surgery's CQC rating?
Good overall, published in September 2017.
How many GPs does Norheads Lane Surgery have?
1.9 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 1,981 patients per GP against 2,171 across England.
Are appointments at Norheads Lane Surgery face to face?
81% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Norheads Lane Surgery's phone number?
01959 574488.