Summercroft Surgery, Orpington: patient reviews and CQC rating
Summercroft Surgery is a GP practice in Orpington with 9,647 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in January 2018. It has 5.3 full-time-equivalent qualified GPs, or 1,832 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Summercroft Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 73%, above the England figure of 58%. Its weakest is the share who described their last contact with the practice as good: 65%, below the England figure of 73%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 7th of the 15 practices in Orpington with 50 or more responses. 54% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (68%). 122 patients answered the survey (response rate 37%).
| Survey question | Summercroft Surgery | South East London | England |
|---|---|---|---|
| Overall experience good | 73% | 76% | 77% |
| Easy to contact by phone | 54% | 57% | 57% |
| Easy to contact via the website | 73% | 58% | 58% |
| Easy to contact via the NHS App | 57% | 55% | 54% |
| Reception team helpful | 81% | 85% | 85% |
| Last contact good | 65% | 73% | 73% |
| Wait for appointment about right | 69% | 65% | 69% |
| Listened to well | 87% | 85% | 87% |
| Treated with care and concern | 83% | 84% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
In the Friends and Family Test for July 2026, 93% of 99 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Summercroft Surgery is Good, published in January 2018. All 5 key questions are rated Good. It held the same rating in the report before (August 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,647 patients were registered at Summercroft Surgery in September 2026, almost the same as a year earlier.
26% of its patients are aged 65 or over, against 19% across England. With 5.3 full-time-equivalent qualified GPs, there are 1,832 patients per GP, fewer than the England figure of 2,171 and South East London's 2,350. The practice also has 2.8 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.0 | 7.1 |
| August 2024 | 5.1 | 7.2 |
| August 2025 | 5.1 | 7.2 |
| August 2026 | 5.3 | 7.2 |
From June 2026 to August 2026 the practice recorded 3,309 appointments a month, or 343 per 1,000 registered patients (England: 510). 65% were face to face (England: 63%). 49% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Summercroft Surgery | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 343 | 399 | 510 |
| Face to face | 65% | 54% | 63% |
| Same day as booked | 49% | 45% | 45% |
| More than 28 days after booking | 3% | 2% | 5% |
| Did not attend | 3% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (7.4% against 4.6%), cancer (5.7% against 3.8%) and dementia (1.1% against 0.8%). It has a lower share for COPD (1.1% against 1.9%) and diabetes (6.2% against 7.9%). The practice's patients live in areas with an average deprivation score of 6.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.2 years for women and 83.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.5% | 15.2% |
| Depression | 18+ yrs | 11.5% | 14.3% |
| Chronic kidney disease | 18+ yrs | 7.4% | 4.6% |
| Diabetes | 17+ yrs | 6.2% | 7.9% |
| Asthma | 6+ yrs | 5.8% | 6.6% |
| Cancer | All ages | 5.7% | 3.8% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| COPD | All ages | 1.1% | 1.9% |
| Dementia | All ages | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.2% | 74.9% |
Summercroft Surgery, Starts Hill Road, Orpington, BR6 7AR. Phone: 01689 861098. Website: www.summercroft.net.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Bank House Surgery | 0.8 km | 80% |
| The Family Surgery | 2.2 km | 87% |
| Green Street Green Medical Centre | 2.2 km | 82% |
| The Whitehouse Surgery | 2.3 km | 54% |
| Tudor Way Surgery | 2.8 km | 58% |
- Crown Medical Centre (75% overall experience good)
- Norheads Lane Surgery (74% overall experience good)
- Stock Hill Surgery (83% overall experience good)
- The Bromley Common Practice (71% overall experience good)
How do patients rate Summercroft Surgery?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Summercroft Surgery as good, against 77% across England. 54% found it easy to get through by phone.
How many patients are registered at Summercroft Surgery?
9,647 patients were registered in September 2026, down 0.3% on a year earlier.
What is Summercroft Surgery's CQC rating?
Good overall, published in January 2018.
How many GPs does Summercroft Surgery have?
5.3 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,832 patients per GP against 2,171 across England.
Are appointments at Summercroft Surgery face to face?
65% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Summercroft Surgery's phone number?
01689 861098.