Crown Medical Centre, Bromley: patient reviews and CQC rating
Crown Medical Centre is a GP practice in Bromley with 10,012 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in January 2017. It has 3.1 full-time-equivalent qualified GPs, or 3,237 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Crown Medical Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 70%, above the England figure of 54%. Its weakest is the share who found it easy to get through to the practice by phone: 40%, below the England figure of 57%. Of the 11 results in the table, 4 are above England and 1 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 7th of the 12 practices in Bromley with 50 or more responses. 40% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (74%). 100 patients answered the survey (response rate 25%).
| Survey question | Crown Medical Centre | South East London | England |
|---|---|---|---|
| Overall experience good | 75% | 76% | 77% |
| Easy to contact by phone | 40% | 57% | 57% |
| Easy to contact via the website | 67% | 58% | 58% |
| Easy to contact via the NHS App | 70% | 55% | 54% |
| Reception team helpful | 94% | 85% | 85% |
| Last contact good | 73% | 73% | 73% |
| Wait for appointment about right | 80% | 65% | 69% |
| Listened to well | 93% | 85% | 87% |
| Treated with care and concern | 94% | 84% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 92% | 89% | 90% |
In the Friends and Family Test for July 2026, 90% of 97 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Crown Medical Centre is Good, published in January 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,012 patients were registered at Crown Medical Centre in September 2026, almost the same as a year earlier.
20% of its patients are aged 65 or over, against 19% across England. With 3.1 full-time-equivalent qualified GPs, there are 3,237 patients per GP, more than the England figure of 2,171 and South East London's 2,350. The practice also has 0.7 nurses and 3.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.1 | 4.2 |
| August 2024 | 3.1 | 4.6 |
| August 2025 | 3.1 | 6.6 |
| August 2026 | 3.1 | 4.6 |
From June 2026 to August 2026 the practice recorded 3,888 appointments a month, or 388 per 1,000 registered patients (England: 510). 85% were face to face (England: 63%). 36% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
40% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Crown Medical Centre | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 388 | 399 | 510 |
| Face to face | 85% | 54% | 63% |
| Same day as booked | 36% | 45% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 4% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.2% against 1.2%), chronic kidney disease (6.5% against 4.6%) and cancer (4.9% against 3.8%). The practice's patients live in areas with an average deprivation score of 11.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.5 years for women and 81.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.4% | 15.2% |
| Depression | 18+ yrs | 12.1% | 14.3% |
| Diabetes | 17+ yrs | 6.9% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.5% | 4.6% |
| Asthma | 6+ yrs | 6.4% | 6.6% |
| Cancer | All ages | 4.9% | 3.8% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Osteoporosis | 50+ yrs | 2.2% | 1.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| COPD | All ages | 1.5% | 1.9% |
| Heart failure | All ages | 1.0% | 1.1% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Dementia | All ages | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.6% | 74.9% |
Crown Medical Centre, 3 Mackintosh Street, Bromley, BR2 9GT. Phone: 020 8468 7081.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Bromley Common Practice | 0.0 km | 71% |
| Forge Close Surgery | 1.9 km | 84% |
| Dysart Surgery | 2.0 km | 74% |
| South View Partnership | 2.1 km | 78% |
| Pickhurst Surgery | 2.2 km | 90% |
- Norheads Lane Surgery (74% overall experience good)
- Stock Hill Surgery (83% overall experience good)
- Summercroft Surgery (73% overall experience good)
- The Bromley Common Practice (71% overall experience good)
How do patients rate Crown Medical Centre?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Crown Medical Centre as good, against 77% across England. 40% found it easy to get through by phone.
How many patients are registered at Crown Medical Centre?
10,012 patients were registered in September 2026, down 0.1% on a year earlier.
What is Crown Medical Centre's CQC rating?
Good overall, published in January 2017.
How many GPs does Crown Medical Centre have?
3.1 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 3,237 patients per GP against 2,171 across England.
Are appointments at Crown Medical Centre face to face?
85% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Crown Medical Centre's phone number?
020 8468 7081.