Forge Close Surgery, Bromley: patient reviews and CQC rating
Forge Close Surgery is a GP practice in Bromley with 6,906 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in January 2024. It has 2.3 full-time-equivalent qualified GPs, or 3,018 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Forge Close Surgery
Its best result against England is the share who found the reception and administrative team helpful: 94%, above the England figure of 85%. Its weakest is the share who said the wait for their last appointment was about right: 64%, against 69% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 4th of the 12 practices in Bromley with 50 or more responses. 61% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (80%). 94 patients answered the survey (response rate 25%).
| Survey question | Forge Close Surgery | South East London | England |
|---|---|---|---|
| Overall experience good | 84% | 76% | 77% |
| Easy to contact by phone | 61% | 57% | 57% |
| Easy to contact via the website | 57% | 58% | 58% |
| Easy to contact via the NHS App | 54% | 55% | 54% |
| Reception team helpful | 94% | 85% | 85% |
| Last contact good | 73% | 73% | 73% |
| Wait for appointment about right | 64% | 65% | 69% |
| Listened to well | 88% | 85% | 87% |
| Treated with care and concern | 89% | 84% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 94% | 89% | 90% |
In the Friends and Family Test for July 2026, 95% of 121 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Forge Close Surgery is Good, published in January 2024. One key question is rated differently: Responsive Requires Improvement. It held the same rating in the report before (April 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
6,906 patients were registered at Forge Close Surgery in September 2026, up 1.8% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 2.3 full-time-equivalent qualified GPs, there are 3,018 patients per GP, more than the England figure of 2,171 and South East London's 2,350. The practice also has 1.4 nurses and 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.6 | 2.6 |
| August 2024 | 2.5 | 2.5 |
| August 2025 | 2.4 | 2.4 |
| August 2026 | 2.3 | 2.3 |
From June 2026 to August 2026 the practice recorded 4,617 appointments a month, or 669 per 1,000 registered patients (England: 510). 35% were face to face (England: 63%). 54% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
74% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Forge Close Surgery | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 669 | 399 | 510 |
| Face to face | 35% | 54% | 63% |
| Same day as booked | 54% | 45% | 45% |
| More than 28 days after booking | 7% | 2% | 5% |
| Did not attend | 2% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (4.7% against 3.8%) and chronic kidney disease (5.7% against 4.6%). It has a lower share for osteoporosis (0.5% against 1.2%), peripheral arterial disease (0.3% against 0.6%) and serious mental illness (0.6% against 1.0%). The practice's patients live in areas with an average deprivation score of 5.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 87.6 years for women and 84.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.7% | 15.2% |
| Depression | 18+ yrs | 13.5% | 14.3% |
| Asthma | 6+ yrs | 6.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.7% | 4.6% |
| Diabetes | 17+ yrs | 5.2% | 7.9% |
| Cancer | All ages | 4.7% | 3.8% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| COPD | All ages | 1.4% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Dementia | All ages | 0.6% | 0.8% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 82.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.4% | 74.9% |
Forge Close Surgery, Forge Close, Hayes, Bromley, BR2 7LL. Phone: 020 8462 9427. Website: www.forgeclose.gpsurgery.net.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Pickhurst Surgery | 0.4 km | 90% |
| Addington Road Surgery | 1.7 km | 69% |
| Crown Medical Centre | 1.9 km | 75% |
| The Bromley Common Practice | 1.9 km | 71% |
| Station Road Surgery | 2.2 km | 71% |
- Addington Road Surgery (69% overall experience good)
- Pickhurst Surgery (90% overall experience good)
- Station Road Surgery (71% overall experience good)
- Wickham Park Surgery (81% overall experience good)
How do patients rate Forge Close Surgery?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of Forge Close Surgery as good, against 77% across England. 61% found it easy to get through by phone.
How many patients are registered at Forge Close Surgery?
6,906 patients were registered in September 2026, up 1.8% on a year earlier.
What is Forge Close Surgery's CQC rating?
Good overall, published in January 2024.
How many GPs does Forge Close Surgery have?
2.3 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 3,018 patients per GP against 2,171 across England.
Are appointments at Forge Close Surgery face to face?
35% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Forge Close Surgery's phone number?
020 8462 9427.