Addington Road Surgery, West Wickham: patient reviews and CQC rating
Addington Road Surgery is a GP practice in West Wickham with 8,756 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, below the England figure of 77% (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in September 2019. It has 3.0 full-time-equivalent qualified GPs, or 2,958 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Addington Road Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 81%, above the England figure of 69%. Its weakest is the share who found it easy to get through to the practice by phone: 28%, below the England figure of 57%. Of the 11 results in the table, 1 is above England and 2 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 3rd of the 3 practices in West Wickham with 50 or more responses. 28% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (63%). 116 patients answered the survey (response rate 32%).
| Survey question | Addington Road Surgery | South East London | England |
|---|---|---|---|
| Overall experience good | 69% | 76% | 77% |
| Easy to contact by phone | 28% | 57% | 57% |
| Easy to contact via the website | 47% | 58% | 58% |
| Easy to contact via the NHS App | 54% | 55% | 54% |
| Reception team helpful | 84% | 85% | 85% |
| Last contact good | 72% | 73% | 73% |
| Wait for appointment about right | 81% | 65% | 69% |
| Listened to well | 84% | 85% | 87% |
| Treated with care and concern | 86% | 84% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 94% | 89% | 90% |
In the Friends and Family Test for July 2026, 88% of 394 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Addington Road Surgery is Good, published in September 2019. All 5 key questions are rated Good. It held the same rating in the report before (September 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,756 patients were registered at Addington Road Surgery in September 2026, almost the same as a year earlier.
24% of its patients are aged 65 or over, against 19% across England. With 3.0 full-time-equivalent qualified GPs, there are 2,958 patients per GP, more than the England figure of 2,171 and South East London's 2,350. The practice also has 2.1 nurses and 0.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.6 | 3.6 |
| August 2024 | 3.7 | 3.7 |
| August 2025 | 3.0 | 3.0 |
| August 2026 | 3.0 | 3.0 |
From June 2026 to August 2026 the practice recorded 4,083 appointments a month, or 466 per 1,000 registered patients (England: 510). 47% were face to face (England: 63%). 50% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Addington Road Surgery | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 466 | 399 | 510 |
| Face to face | 47% | 54% | 63% |
| Same day as booked | 50% | 45% | 45% |
| More than 28 days after booking | 4% | 2% | 5% |
| Did not attend | 3% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (2.9% against 2.2%), cancer (4.9% against 3.8%) and chronic kidney disease (5.7% against 4.6%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%), COPD (1.1% against 1.9%) and dementia (0.5% against 0.8%). The practice's patients live in areas with an average deprivation score of 6.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 87.2 years for women and 83.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.9% | 15.2% |
| Depression | 18+ yrs | 14.4% | 14.3% |
| Diabetes | 17+ yrs | 6.7% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.7% | 4.6% |
| Asthma | 6+ yrs | 5.1% | 6.6% |
| Cancer | All ages | 4.9% | 3.8% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| COPD | All ages | 1.1% | 1.9% |
| Heart failure | All ages | 0.8% | 1.1% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 85.1% | 74.9% |
Addington Road Surgery, 77 Addington Road, West Wickham, BR4 9BG. Phone: 020 8462 5771.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Station Road Surgery | 1.2 km | 71% |
| Pickhurst Surgery | 1.4 km | 90% |
| Wickham Park Surgery | 1.6 km | 81% |
| Forge Close Surgery | 1.7 km | 84% |
| Broom Road Medical Practice | 1.8 km | 80% |
- Forge Close Surgery (84% overall experience good)
- Pickhurst Surgery (90% overall experience good)
- Station Road Surgery (71% overall experience good)
- Wickham Park Surgery (81% overall experience good)
How do patients rate Addington Road Surgery?
In the 2026 GP Patient Survey, 69% of patients described their overall experience of Addington Road Surgery as good, below the England figure of 77%. 28% found it easy to get through by phone.
How many patients are registered at Addington Road Surgery?
8,756 patients were registered in September 2026, down 0.3% on a year earlier.
What is Addington Road Surgery's CQC rating?
Good overall, published in September 2019.
How many GPs does Addington Road Surgery have?
3.0 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,958 patients per GP against 2,171 across England.
Are appointments at Addington Road Surgery face to face?
47% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Addington Road Surgery's phone number?
020 8462 5771.