Wickham Park Surgery, West Wickham: patient reviews and CQC rating
Wickham Park Surgery is a GP practice in West Wickham with 5,360 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in September 2016. It has 3.1 full-time-equivalent qualified GPs, or 1,755 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Wickham Park Surgery
Its best result against England is the share who found the reception and administrative team helpful: 90%, against 85% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 38%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 1st of the 3 practices in West Wickham with 50 or more responses. 50% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (73%). 89 patients answered the survey (response rate 25%).
| Survey question | Wickham Park Surgery | South East London | England |
|---|---|---|---|
| Overall experience good | 81% | 76% | 77% |
| Easy to contact by phone | 50% | 57% | 57% |
| Easy to contact via the website | 51% | 58% | 58% |
| Easy to contact via the NHS App | 38% | 55% | 54% |
| Reception team helpful | 90% | 85% | 85% |
| Last contact good | 67% | 73% | 73% |
| Wait for appointment about right | 64% | 65% | 69% |
| Listened to well | 91% | 85% | 87% |
| Treated with care and concern | 86% | 84% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
In the Friends and Family Test for July 2026, 82% of 56 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Wickham Park Surgery is Good, published in September 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,360 patients were registered at Wickham Park Surgery in September 2026, down 4.0% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 3.1 full-time-equivalent qualified GPs, there are 1,755 patients per GP, fewer than the England figure of 2,171 and South East London's 2,350. The practice also has 0.8 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.6 | 2.6 |
| August 2024 | 2.9 | 2.9 |
| August 2025 | 2.9 | 2.9 |
| August 2026 | 3.1 | 3.1 |
From June 2026 to August 2026 the practice recorded 2,731 appointments a month, or 509 per 1,000 registered patients (England: 510). 44% were face to face (England: 63%). 56% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
73% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Wickham Park Surgery | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 509 | 399 | 510 |
| Face to face | 44% | 54% | 63% |
| Same day as booked | 56% | 45% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 5% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (4.7% against 3.8%). It has a lower share for osteoporosis (0.3% against 1.2%) and heart failure (0.6% against 1.1%). The practice's patients live in areas with an average deprivation score of 12.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.6 years for women and 83.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.6% | 15.2% |
| Depression | 18+ yrs | 13.9% | 14.3% |
| Diabetes | 17+ yrs | 7.2% | 7.9% |
| Asthma | 6+ yrs | 5.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.5% | 4.6% |
| Cancer | All ages | 4.7% | 3.8% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| COPD | All ages | 1.5% | 1.9% |
| Dementia | All ages | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 82.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.3% | 74.9% |
Wickham Park Surgery, 2 Manor Road, West Wickham, BR4 9PS. Phone: 020 8777 1293. Website: www.wickhamparksurgery.org.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Station Road Surgery | 0.6 km | 71% |
| Broom Road Medical Practice | 0.9 km | 80% |
| Shirley Medical Centre | 1.5 km | 79% |
| Addington Road Surgery | 1.6 km | 69% |
| Hartland Way Surgery | 1.6 km | 85% |
- Addington Road Surgery (69% overall experience good)
- Forge Close Surgery (84% overall experience good)
- Pickhurst Surgery (90% overall experience good)
- Station Road Surgery (71% overall experience good)
How do patients rate Wickham Park Surgery?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of Wickham Park Surgery as good, against 77% across England. 50% found it easy to get through by phone.
How many patients are registered at Wickham Park Surgery?
5,360 patients were registered in September 2026, down 4.0% on a year earlier.
What is Wickham Park Surgery's CQC rating?
Good overall, published in September 2016.
How many GPs does Wickham Park Surgery have?
3.1 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,755 patients per GP against 2,171 across England.
Are appointments at Wickham Park Surgery face to face?
44% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Wickham Park Surgery's phone number?
020 8777 1293.