Hayes Wick PCN: primary care network practices and patient survey
Hayes Wick PCN is a primary care network of 5 GP practices with 40,236 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England. Its practices have 2,413 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 5 practices in Hayes Wick PCN with survey results, the share of patients describing their overall experience as good ranges from 69% at Addington Road Surgery to 90% at Pickhurst Surgery, with a median of 81% (England: 77%). 1 is above England and 1 below by more than the survey's margin of error. Pickhurst Surgery has the highest share finding it easy to get through by phone (69%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Pickhurst Surgery | 8,702 | 90% | 69% | Good | 3,296 |
| Forge Close Surgery | 6,906 | 84% | 61% | Good | 3,018 |
| Wickham Park Surgery | 5,360 | 81% | 50% | Good | 1,755 |
| Station Road Surgery | 10,512 | 71% | 45% | Good | 1,833 |
| Addington Road Surgery | 8,756 | 69% | 28% | Good | 2,958 |
Results for the network as a whole, from 523 responses, against South East London and England.
| Survey question | Hayes Wick PCN | South East London | England |
|---|---|---|---|
| Overall experience good | 78% | 76% | 77% |
| Easy to contact by phone | 49% | 57% | 57% |
| Easy to contact via the website | 49% | 58% | 58% |
| Easy to contact via the NHS App | 49% | 55% | 54% |
| Reception team helpful | 85% | 85% | 85% |
| Last contact good | 70% | 73% | 73% |
| Wait for appointment about right | 69% | 65% | 69% |
| Listened to well | 89% | 85% | 87% |
| Treated with care and concern | 88% | 84% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 93% | 89% | 90% |
There are 2,413 registered patients per full-time-equivalent qualified GP in Hayes Wick PCN, more than England's 2,171 and South East London's 2,350. Practices recorded 565 appointments a month per 1,000 patients (England: 510), 42% of them face to face. 51% of appointments took place on the day they were booked (England: 45%).
23% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.7% over the year (England: shrank 1.1%).
| Measure | Hayes Wick PCN | South East London | England |
|---|---|---|---|
| Patients per qualified GP | 2,413 | 2,350 | 2,171 |
| Appointments per 1,000 patients a month | 565 | 399 | 510 |
| Face-to-face appointments | 42% | 54% | 63% |
| Same day as booked | 51% | 45% | 45% |
| Did not attend | 3% | 7% | 4% |
| Patients aged 65 or over | 23% | 13% | 19% |
Relative to England, the register furthest above England's rate at practices in Hayes Wick PCN is cancer (4.8% against 3.8%), and the furthest below is osteoporosis (0.4% against 1.2%).
| Condition register | Age group | Hayes Wick PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 14.8% | 15.2% | 6,001 |
| Depression | 18+ yrs | 12.5% | 14.3% | 4,070 |
| Diabetes | 17+ yrs | 6.3% | 7.9% | 2,084 |
| Chronic kidney disease | 18+ yrs | 5.3% | 4.6% | 1,709 |
| Asthma | 6+ yrs | 5.2% | 6.6% | 2,019 |
| Cancer | All ages | 4.8% | 3.8% | 1,946 |
| Coronary heart disease | All ages | 2.8% | 3.0% | 1,143 |
| Atrial fibrillation | All ages | 2.6% | 2.2% | 1,043 |
| Stroke and TIA | All ages | 1.7% | 1.9% | 682 |
| COPD | All ages | 1.2% | 1.9% | 465 |
| Heart failure | All ages | 0.8% | 1.1% | 304 |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% | 250 |
| Dementia | All ages | 0.7% | 0.8% | 283 |
| Serious mental illness | All ages | 0.7% | 1.0% | 263 |
| Epilepsy | 18+ yrs | 0.6% | 0.8% | 201 |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% | 74 |
| Palliative care | All ages | 0.4% | 0.6% | 157 |
| Peripheral arterial disease | All ages | 0.4% | 0.6% | 150 |
| Learning disability | All ages | 0.3% | 0.6% | 128 |
- Beckenham PCN (5 practices)
- Bromley Connect PCN (3 practices)
- Five Elms PCN (5 practices)
- Mottingham, Downham & Chislehurst PCN (2 practices)
- Orpington PCN (9 practices)
- Penge PCN (6 practices)
- The Crays Collaborative PCN (6 practices)
Which practices are in Hayes Wick PCN?
Addington Road Surgery, Forge Close Surgery, Pickhurst Surgery, Station Road Surgery and Wickham Park Surgery.
How do patients rate Hayes Wick PCN?
78% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Hayes Wick PCN cover?
40,236 registered patients across 5 practices in September 2026.
How many patients per GP does Hayes Wick PCN have?
2,413 per full-time-equivalent qualified GP, against 2,171 across England.