The Crays Collaborative PCN: primary care network practices and patient survey
The Crays Collaborative PCN is a primary care network of 6 GP practices with 35,499 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 1,951 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 6 practices in The Crays Collaborative PCN with survey results, the share of patients describing their overall experience as good ranges from 55% at The Crescent Surgery to 87% at Dr Felix Balaratnam, with a median of 75% (England: 77%). 1 is above England and 2 below by more than the survey's margin of error. Dr Felix Balaratnam has the highest share finding it easy to get through by phone (87%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Dr Felix Balaratnam | 4,118 | 87% | 87% | Good | 2,574 |
| The Derry Downs Surgery | 5,224 | 84% | 74% | Good | 3,918 |
| St Mary Cray Practice | 4,309 | 77% | 64% | Good | 2,223 |
| The Broomwood Road Surgery | 11,128 | 73% | 55% | Good | 2,016 |
| Poverest Medical Centre | 7,928 | 61% | 38% | Good | 1,083 |
| The Crescent Surgery | 2,792 | 55% | 52% | Good | 5,817 |
Results for the network as a whole, from 655 responses, against South East London and England.
| Survey question | The Crays Collaborative PCN | South East London | England |
|---|---|---|---|
| Overall experience good | 73% | 76% | 77% |
| Easy to contact by phone | 59% | 57% | 57% |
| Easy to contact via the website | 59% | 58% | 58% |
| Easy to contact via the NHS App | 51% | 55% | 54% |
| Reception team helpful | 80% | 85% | 85% |
| Last contact good | 68% | 73% | 73% |
| Wait for appointment about right | 59% | 65% | 69% |
| Listened to well | 83% | 85% | 87% |
| Treated with care and concern | 81% | 84% | 86% |
| Confidence and trust in the clinician | 88% | 92% | 93% |
| Needs met | 85% | 89% | 90% |
There are 1,951 registered patients per full-time-equivalent qualified GP in The Crays Collaborative PCN, fewer than England's 2,171 and South East London's 2,350. Practices recorded 443 appointments a month per 1,000 patients (England: 510), 54% of them face to face. 55% of appointments took place on the day they were booked (England: 45%).
16% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.3% over the year (England: shrank 1.1%).
| Measure | The Crays Collaborative PCN | South East London | England |
|---|---|---|---|
| Patients per qualified GP | 1,951 | 2,350 | 2,171 |
| Appointments per 1,000 patients a month | 443 | 399 | 510 |
| Face-to-face appointments | 54% | 54% | 63% |
| Same day as booked | 55% | 45% | 45% |
| Did not attend | 4% | 7% | 4% |
| Patients aged 65 or over | 16% | 13% | 19% |
Relative to England, the register furthest above England's rate at practices in The Crays Collaborative PCN is chronic kidney disease (6.5% against 4.6%), and the furthest below is heart failure (0.9% against 1.1%).
| Condition register | Age group | The Crays Collaborative PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 17.3% | 14.3% | 4,816 |
| High blood pressure | All ages | 15.0% | 15.2% | 5,391 |
| Diabetes | 17+ yrs | 8.3% | 7.9% | 2,365 |
| Chronic kidney disease | 18+ yrs | 6.5% | 4.6% | 1,804 |
| Asthma | 6+ yrs | 6.4% | 6.6% | 2,163 |
| Cancer | All ages | 3.3% | 3.8% | 1,200 |
| Coronary heart disease | All ages | 2.7% | 3.0% | 982 |
| COPD | All ages | 2.0% | 1.9% | 719 |
| Atrial fibrillation | All ages | 1.9% | 2.2% | 680 |
| Stroke and TIA | All ages | 1.6% | 1.9% | 567 |
| Serious mental illness | All ages | 1.2% | 1.0% | 425 |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% | 139 |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% | 271 |
| Heart failure | All ages | 0.9% | 1.1% | 314 |
| Epilepsy | 18+ yrs | 0.8% | 0.8% | 228 |
| Dementia | All ages | 0.7% | 0.8% | 246 |
| Palliative care | All ages | 0.7% | 0.6% | 240 |
| Peripheral arterial disease | All ages | 0.6% | 0.6% | 211 |
| Learning disability | All ages | 0.5% | 0.6% | 190 |
- Beckenham PCN (5 practices)
- Bromley Connect PCN (3 practices)
- Five Elms PCN (5 practices)
- Hayes Wick PCN (5 practices)
- Mottingham, Downham & Chislehurst PCN (2 practices)
- Orpington PCN (9 practices)
- Penge PCN (6 practices)
Which practices are in The Crays Collaborative PCN?
Dr Felix Balaratnam, Poverest Medical Centre, St Mary Cray Practice, The Broomwood Road Surgery, The Crescent Surgery and The Derry Downs Surgery.
How do patients rate The Crays Collaborative PCN?
73% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does The Crays Collaborative PCN cover?
35,499 registered patients across 6 practices in September 2026.
How many patients per GP does The Crays Collaborative PCN have?
1,951 per full-time-equivalent qualified GP, against 2,171 across England.