The Broomwood Road Surgery, Orpington: patient reviews and CQC rating
The Broomwood Road Surgery is a GP practice in Orpington with 11,128 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in May 2018. It has 5.5 full-time-equivalent qualified GPs, or 2,016 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Broomwood Road Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 64%, against 58% across England. Its weakest is the share who said the wait for their last appointment was about right: 43%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 8th of the 15 practices in Orpington with 50 or more responses. 55% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (67%). 107 patients answered the survey (response rate 22%).
| Survey question | The Broomwood Road Surgery | South East London | England |
|---|---|---|---|
| Overall experience good | 73% | 76% | 77% |
| Easy to contact by phone | 55% | 57% | 57% |
| Easy to contact via the website | 64% | 58% | 58% |
| Easy to contact via the NHS App | 49% | 55% | 54% |
| Reception team helpful | 79% | 85% | 85% |
| Last contact good | 64% | 73% | 73% |
| Wait for appointment about right | 43% | 65% | 69% |
| Listened to well | 87% | 85% | 87% |
| Treated with care and concern | 80% | 84% | 86% |
| Confidence and trust in the clinician | 88% | 92% | 93% |
| Needs met | 86% | 89% | 90% |
In the Friends and Family Test for July 2026, 94% of 297 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Broomwood Road Surgery is Good, published in May 2018. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (September 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,128 patients were registered at The Broomwood Road Surgery in September 2026, almost the same as a year earlier.
14% of its patients are aged 65 or over, against 19% across England. With 5.5 full-time-equivalent qualified GPs, there are 2,016 patients per GP, close to the England figure of 2,171 and South East London's 2,350. The practice also has 2.9 nurses and 1.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.1 | 7.0 |
| August 2024 | 6.1 | 7.9 |
| August 2025 | 6.5 | 8.0 |
| August 2026 | 5.5 | 8.1 |
From June 2026 to August 2026 the practice recorded 4,890 appointments a month, or 439 per 1,000 registered patients (England: 510). 49% were face to face (England: 63%). 50% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
56% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Broomwood Road Surgery | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 439 | 399 | 510 |
| Face to face | 49% | 54% | 63% |
| Same day as booked | 50% | 45% | 45% |
| More than 28 days after booking | 5% | 2% | 5% |
| Did not attend | 4% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.2% against 0.6%), chronic kidney disease (6.4% against 4.6%) and depression (19.4% against 14.3%). It has a lower share for heart failure (0.8% against 1.1%) and atrial fibrillation (1.8% against 2.2%). The practice's patients live in areas with an average deprivation score of 28.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.8 years for women and 78.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.4% | 14.3% |
| High blood pressure | All ages | 15.4% | 15.2% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.4% | 4.6% |
| Cancer | All ages | 3.3% | 3.8% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| COPD | All ages | 2.5% | 1.9% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Palliative care | All ages | 1.2% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.6% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.8% | 74.9% |
The Broomwood Road Surgery, 41 Broomwood Road, St Pauls Cray, Orpington, BR5 2JP. Phone: 01689 832454. Website: www.thebroomwoodroadsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Crescent Surgery | 1.4 km | 55% |
| Poverest Medical Centre | 1.5 km | 61% |
| St Mary Cray Practice | 1.8 km | 77% |
| The Derry Downs Surgery | 2.0 km | 84% |
| Sidcup Medical Centre | 2.3 km | 62% |
- Dr Felix Balaratnam (87% overall experience good)
- Poverest Medical Centre (61% overall experience good)
- St Mary Cray Practice (77% overall experience good)
- The Crescent Surgery (55% overall experience good)
- The Derry Downs Surgery (84% overall experience good)
How do patients rate The Broomwood Road Surgery?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of The Broomwood Road Surgery as good, against 77% across England. 55% found it easy to get through by phone.
How many patients are registered at The Broomwood Road Surgery?
11,128 patients were registered in September 2026, up 0.3% on a year earlier.
What is The Broomwood Road Surgery's CQC rating?
Good overall, published in May 2018.
How many GPs does The Broomwood Road Surgery have?
5.5 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,016 patients per GP against 2,171 across England.
Are appointments at The Broomwood Road Surgery face to face?
49% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Broomwood Road Surgery's phone number?
01689 832454.