The Whitehouse Surgery, Orpington: patient reviews and CQC rating
The Whitehouse Surgery is a GP practice in Orpington with 4,008 registered patients (September 2026). In the 2026 GP Patient Survey, 54% of its patients described their overall experience as good, below the England figure of 77% (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in September 2017. It has 2.0 full-time-equivalent qualified GPs, or 1,978 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Whitehouse Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 59%, against 58% across England. Its weakest is the share who found the reception and administrative team helpful: 61%, below the England figure of 85%. Of the 11 results in the table, 0 are above England and 8 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 15th of the 15 practices in Orpington with 50 or more responses. 55% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (49%). 94 patients answered the survey (response rate 23%).
| Survey question | The Whitehouse Surgery | South East London | England |
|---|---|---|---|
| Overall experience good | 54% | 76% | 77% |
| Easy to contact by phone | 55% | 57% | 57% |
| Easy to contact via the website | 59% | 58% | 58% |
| Easy to contact via the NHS App | 53% | 55% | 54% |
| Reception team helpful | 61% | 85% | 85% |
| Last contact good | 56% | 73% | 73% |
| Wait for appointment about right | 46% | 65% | 69% |
| Listened to well | 79% | 85% | 87% |
| Treated with care and concern | 74% | 84% | 86% |
| Confidence and trust in the clinician | 83% | 92% | 93% |
| Needs met | 77% | 89% | 90% |
In the Friends and Family Test for July 2026, 86% of 51 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Whitehouse Surgery is Good, published in September 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (June 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,008 patients were registered at The Whitehouse Surgery in September 2026, down 5.0% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 2.0 full-time-equivalent qualified GPs, there are 1,978 patients per GP, close to the England figure of 2,171 and South East London's 2,350.
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 2.0 |
| August 2024 | 2.0 | 2.0 |
| August 2025 | 2.0 | 2.0 |
| August 2026 | 2.0 | 2.0 |
From June 2026 to August 2026 the practice recorded 1,749 appointments a month, or 436 per 1,000 registered patients (England: 510). 34% were face to face (England: 63%). 64% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
71% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | The Whitehouse Surgery | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 436 | 399 | 510 |
| Face to face | 34% | 54% | 63% |
| Same day as booked | 64% | 45% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 3% | 7% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.2% against 0.6%), heart failure (0.4% against 1.1%) and stroke or TIA (0.8% against 1.9%). The practice's patients live in areas with an average deprivation score of 6.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 86.7 years for women and 83.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 12.8% | 14.3% |
| High blood pressure | All ages | 12.4% | 15.2% |
| Diabetes | 17+ yrs | 5.7% | 7.9% |
| Asthma | 6+ yrs | 5.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.3% | 4.6% |
| Cancer | All ages | 2.9% | 3.8% |
| Coronary heart disease | All ages | 2.0% | 3.0% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| COPD | All ages | 1.1% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Stroke and TIA | All ages | 0.8% | 1.9% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Dementia | All ages | 0.5% | 0.8% |
| Heart failure | All ages | 0.4% | 1.1% |
| Learning disability | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.0% | 74.9% |
The Whitehouse Surgery, 123 Towncourt Lane, Petts Wood, Orpington, BR5 1EL. Phone: 01689 821551.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Tudor Way Surgery | 0.5 km | 58% |
| Ballater Surgery | 1.2 km | 71% |
| Poverest Medical Centre | 1.8 km | 61% |
| Knoll Medical Practice | 1.9 km | 68% |
| The Crescent Surgery | 2.1 km | 55% |
- Ballater Surgery (71% overall experience good)
- Bank House Surgery (80% overall experience good)
- Chelsfield Surgery (70% overall experience good)
- Green Street Green Medical Centre (82% overall experience good)
- Kelsey Park Farm House (77% overall experience good)
- Knoll Medical Practice (68% overall experience good)
- The Family Surgery (87% overall experience good)
- Tudor Way Surgery (58% overall experience good)
How do patients rate The Whitehouse Surgery?
In the 2026 GP Patient Survey, 54% of patients described their overall experience of The Whitehouse Surgery as good, below the England figure of 77%. 55% found it easy to get through by phone.
How many patients are registered at The Whitehouse Surgery?
4,008 patients were registered in September 2026, down 5.0% on a year earlier.
What is The Whitehouse Surgery's CQC rating?
Good overall, published in September 2017.
How many GPs does The Whitehouse Surgery have?
2.0 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 1,978 patients per GP against 2,171 across England.
Are appointments at The Whitehouse Surgery face to face?
34% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Whitehouse Surgery's phone number?
01689 821551.