Green Street Green Medical Centre, Orpington: patient reviews and CQC rating
Green Street Green Medical Centre is a GP practice in Orpington with 6,985 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in December 2016. It has 3.5 full-time-equivalent qualified GPs, or 2,000 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Green Street Green Medical Centre
Its best result against England is the share who found it easy to contact the practice through its website: 67%, against 58% across England. Its weakest is the share who found it easy to get through to the practice by phone: 41%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 4th of the 15 practices in Orpington with 50 or more responses. 41% found it easy to get through by phone (England: 57%). The overall experience result is 14 points higher than in 2025 (68%). 120 patients answered the survey (response rate 35%).
| Survey question | Green Street Green Medical Centre | South East London | England |
|---|---|---|---|
| Overall experience good | 82% | 76% | 77% |
| Easy to contact by phone | 41% | 57% | 57% |
| Easy to contact via the website | 67% | 58% | 58% |
| Easy to contact via the NHS App | 55% | 55% | 54% |
| Reception team helpful | 90% | 85% | 85% |
| Last contact good | 74% | 73% | 73% |
| Wait for appointment about right | 75% | 65% | 69% |
| Listened to well | 92% | 85% | 87% |
| Treated with care and concern | 92% | 84% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 93% | 89% | 90% |
CQC's overall rating for Green Street Green Medical Centre is Good, published in December 2016. All 5 key questions are rated Good. It held the same rating in the report before (April 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,985 patients were registered at Green Street Green Medical Centre in September 2026, down 1.4% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 3.5 full-time-equivalent qualified GPs, there are 2,000 patients per GP, close to the England figure of 2,171 and South East London's 2,350. The practice also has 1.2 nurses and 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.4 | 5.5 |
| August 2024 | 3.6 | 4.7 |
| August 2025 | 3.7 | 4.8 |
| August 2026 | 3.5 | 4.6 |
From June 2026 to August 2026 the practice recorded 1,879 appointments a month, or 269 per 1,000 registered patients (England: 510). 74% were face to face (England: 63%). 33% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Green Street Green Medical Centre | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 269 | 399 | 510 |
| Face to face | 74% | 54% | 63% |
| Same day as booked | 33% | 45% | 45% |
| More than 28 days after booking | 4% | 2% | 5% |
| Did not attend | 3% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (3.2% against 2.2%). It has a lower share for osteoporosis (0.2% against 1.2%), a learning disability (0.3% against 0.6%) and COPD (1.1% against 1.9%). The practice's patients live in areas with an average deprivation score of 8.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.0 years for women and 82.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.7% | 15.2% |
| Depression | 18+ yrs | 8.9% | 14.3% |
| Diabetes | 17+ yrs | 6.5% | 7.9% |
| Asthma | 6+ yrs | 5.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.8% | 4.6% |
| Cancer | All ages | 3.5% | 3.8% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Atrial fibrillation | All ages | 3.2% | 2.2% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| COPD | All ages | 1.1% | 1.9% |
| Heart failure | All ages | 0.9% | 1.1% |
| Dementia | All ages | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Palliative care | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 83.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 82.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 85.7% | 74.9% |
Green Street Green Medical Centre, 21-21a High Street, Green Street Green, Orpington, BR6 6BG. Phone: 01689 850012. Website: www.GSGMC.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Family Surgery | 0.0 km | 87% |
| Chelsfield Surgery | 1.0 km | 70% |
| Bank House Surgery | 1.5 km | 80% |
| Summercroft Surgery | 2.2 km | 73% |
| Knoll Medical Practice | 2.5 km | 68% |
- Ballater Surgery (71% overall experience good)
- Bank House Surgery (80% overall experience good)
- Chelsfield Surgery (70% overall experience good)
- Kelsey Park Farm House (77% overall experience good)
- Knoll Medical Practice (68% overall experience good)
- The Family Surgery (87% overall experience good)
- The Whitehouse Surgery (54% overall experience good)
- Tudor Way Surgery (58% overall experience good)
How do patients rate Green Street Green Medical Centre?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of Green Street Green Medical Centre as good, against 77% across England. 41% found it easy to get through by phone.
How many patients are registered at Green Street Green Medical Centre?
6,985 patients were registered in September 2026, down 1.4% on a year earlier.
What is Green Street Green Medical Centre's CQC rating?
Good overall, published in December 2016.
How many GPs does Green Street Green Medical Centre have?
3.5 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 2,000 patients per GP against 2,171 across England.
Are appointments at Green Street Green Medical Centre face to face?
74% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Green Street Green Medical Centre's phone number?
01689 850012.