Five Elms PCN: primary care network practices and patient survey
Five Elms PCN is a primary care network of 5 GP practices with 42,430 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England. Its practices have 2,339 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 5 practices in Five Elms PCN with survey results, the share of patients describing their overall experience as good ranges from 71% at The Bromley Common Practice to 83% at Stock Hill Surgery, with a median of 74% (England: 77%). None differs from England by more than the survey's margin of error. Norheads Lane Surgery has the highest share finding it easy to get through by phone (70%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Stock Hill Surgery | 9,456 | 83% | 50% | Good | 2,393 |
| Crown Medical Centre | 10,012 | 75% | 40% | Good | 3,237 |
| Norheads Lane Surgery | 3,803 | 74% | 70% | Good | 1,981 |
| Summercroft Surgery | 9,647 | 73% | 54% | Good | 1,832 |
| The Bromley Common Practice | 9,512 | 71% | 37% | Good | 2,435 |
Results for the network as a whole, from 535 responses, against South East London and England.
| Survey question | Five Elms PCN | South East London | England |
|---|---|---|---|
| Overall experience good | 75% | 76% | 77% |
| Easy to contact by phone | 48% | 57% | 57% |
| Easy to contact via the website | 65% | 58% | 58% |
| Easy to contact via the NHS App | 59% | 55% | 54% |
| Reception team helpful | 85% | 85% | 85% |
| Last contact good | 70% | 73% | 73% |
| Wait for appointment about right | 71% | 65% | 69% |
| Listened to well | 87% | 85% | 87% |
| Treated with care and concern | 88% | 84% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
There are 2,339 registered patients per full-time-equivalent qualified GP in Five Elms PCN, close to England's 2,171 and South East London's 2,350. Practices recorded 364 appointments a month per 1,000 patients (England: 510), 66% of them face to face. 42% of appointments took place on the day they were booked (England: 45%).
22% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.4% over the year (England: shrank 1.1%).
| Measure | Five Elms PCN | South East London | England |
|---|---|---|---|
| Patients per qualified GP | 2,339 | 2,350 | 2,171 |
| Appointments per 1,000 patients a month | 364 | 399 | 510 |
| Face-to-face appointments | 66% | 54% | 63% |
| Same day as booked | 42% | 45% | 45% |
| Did not attend | 4% | 7% | 4% |
| Patients aged 65 or over | 22% | 13% | 19% |
Relative to England, the register furthest above England's rate at practices in Five Elms PCN is chronic kidney disease (7.1% against 4.6%), and the furthest below is learning disability (0.4% against 0.6%).
| Condition register | Age group | Five Elms PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 15.6% | 15.2% | 6,722 |
| Depression | 18+ yrs | 13.2% | 14.3% | 4,558 |
| Chronic kidney disease | 18+ yrs | 7.1% | 4.6% | 2,453 |
| Diabetes | 17+ yrs | 6.7% | 7.9% | 2,349 |
| Asthma | 6+ yrs | 6.1% | 6.6% | 2,473 |
| Cancer | All ages | 5.0% | 3.8% | 2,156 |
| Coronary heart disease | All ages | 3.2% | 3.0% | 1,400 |
| Atrial fibrillation | All ages | 2.6% | 2.2% | 1,123 |
| Stroke and TIA | All ages | 1.9% | 1.9% | 819 |
| COPD | All ages | 1.5% | 1.9% | 637 |
| Heart failure | All ages | 1.1% | 1.1% | 483 |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% | 193 |
| Dementia | All ages | 0.9% | 0.8% | 388 |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% | 290 |
| Serious mental illness | All ages | 0.8% | 1.0% | 332 |
| Epilepsy | 18+ yrs | 0.7% | 0.8% | 240 |
| Palliative care | All ages | 0.6% | 0.6% | 260 |
| Peripheral arterial disease | All ages | 0.4% | 0.6% | 190 |
| Learning disability | All ages | 0.4% | 0.6% | 179 |
- Beckenham PCN (5 practices)
- Bromley Connect PCN (3 practices)
- Hayes Wick PCN (5 practices)
- Mottingham, Downham & Chislehurst PCN (2 practices)
- Orpington PCN (9 practices)
- Penge PCN (6 practices)
- The Crays Collaborative PCN (6 practices)
Which practices are in Five Elms PCN?
Crown Medical Centre, Norheads Lane Surgery, Stock Hill Surgery, Summercroft Surgery and The Bromley Common Practice.
How do patients rate Five Elms PCN?
75% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Five Elms PCN cover?
42,430 registered patients across 5 practices in September 2026.
How many patients per GP does Five Elms PCN have?
2,339 per full-time-equivalent qualified GP, against 2,171 across England.